eflo - Presentations

Presentations

Open Source Call Centres
it360 Conference 2008, Toronto, ON, Canada - April 9, 2008
Speaker: Matt Florell
This presentation goes over the available Open Source software that a call centre can use from Instant messaging to PBX software, including a case study of a company that moved from a proprietary call center system to using Open Source.
PDF Download (760k)

Linux-based Phone Systems for Business
Florida Linux Show 2008, Jacksonville, FL, USA - February 11, 2008
Speaker: Matt Florell
This presentation goes over the available platforms for setting up a PBX on a Linux system, including case studies of companies using Linux-based phone systems in production.
PDF Download (168k)

Asterisk in the Call Center
Fall VON 2007, Boston, MA, USA - October 30, 2007
Speakers: Matt Florell and Vance Dailey
This presentation goes over how Asterisk can be used in a call center including a case study of Intermedi@ Marketing Solutions and their deployment of Asterisk in their call center.
PDF Download (162k)

Building an Enterprise-Level Call Center with Asterisk
AstriCon 2007, Phoenix, AZ, USA - September 26, 2007
Speaker: Matt Florell
This presentation goes over the requirements for setting up an enterprise-level call center that is based on Asterisk, as well as a case study of a company that moved to an Asterisk-based call center solution.
PDF Download (291k)

Open Source in the Call Center: Too Good to be True?
IT West Call Center 2.0 Conference, Los Angeles, CA, USA - September 12, 2007
Speaker: Matt Florell
This presentation contains an overview of the Open-Source software that can be used in call centers as well as 3 case studies of the decision to use Open-Source Software in a call center.
PDF Download (303k)

Asterisk-Compatible Telco Interface Cards
Tampa Bay Asterisk User Group Meeting, June 2007 (updated 2007-09-21)
Speaker: Matt Florell
This presentation covers the 3 major manufacturers of Telco-interface cards(Analog and digital) reviewing the featues of the product offerings from Digium, Sangoma and Rhino.
PDF Download (1370k)

Asterisk and VICIDIAL: Real-World VOIP Solutions in the Enterprise
CareerDoor Conference, Toronto, ON, Canada - May 1-2, 2007
Speaker: Matt Florell
This presentation contains a basic overview of what Asterisk and VICIDIAL are, including the metirs of Open-Source and a case-study of a company that migrated to VICIDIAL from a proprietary System.
PDF Download (177k)

Asterisk Versions and Forks
Tampa Bay Asterisk User Group Meeting, January 2007
Speaker: Matt Florell
This presentation goes over the various forks and versions of the Asterisk Open-Source PBX that have been created since Asterisk started.
PDF Download (72k)

Open Source or Proprietary VOIP Applications in the Enterprise
VON Enterprise in Atlanta, December 2006
Speaker: Matt Florell
This presentation compares Open Source and Proprietary VOIP applications that are used in Enterprise-level environments.
PDF Download (95k)
MP3 Audio Download (6210k, 54 minutes)

Building an Asterisk-Based Call Center
Astricon 2006 in Dallas, October 2006
Speaker: Matt Florell
This presentation goes over the different ways of setting up a call center using Asterisk, including hardware, software and other issues that arise.
PDF Download (117k)

Case Study: Call Center Solution for 200 Seats
Astricon 2005 in Anaheim, October 2005
Speaker: Matt Florell
This Case Study presentation goes over the evolution of the VICIDIAL platform as it was implemented at a company with 4 separate locations.
PDF Download (1283k)

Asterisk Manager and GUI Interfacing in Large Environments
Astricon 2004 in Atlanta, September 2004
Speaker: Matt Florell
This presentation focuses on the Asterisk Manager Interface and how it can be used in high call-volume environments with end-user GUI applications.
PDF Download (180k)

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