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We also more recently added Agent HTTP Push Events, which can send every agent event as an HTTP Push data feed to your CRM.
bghayad wrote:One more thing which is important:
I have ERP (which contains CRM), and offer web service methods, so the question is:
Is it possible to fetch the customer data for each call using this web service which returns the required data as variables and display the result on the vicidial agent desktop?
The advantage of using this web service is the ability to get the latest balance which keep varying from time to time.
If possible, then how?
Regards
Bilal
simple: use a script in the script pane with an iFrame. In that you can show anything from the ERP you desire. The URL that the iFrame pulls can contain any information from the client record necessary to generate a page with your ERP info, quite easily.
bghayad wrote:iFrame is creating new window
bghayad wrote:You know william, I have business in industries that I am sure if you tried to get involved in it, you will repeat the same same question times and times.
We are not stupid, we are learning.
Regards
Bilal
williamconley wrote:bghayad wrote:iFrame is creating new window
This is not true. Buy definition, iFrame displays in the existing window. Want to try that again?
bghayad wrote:My problem was so clear.
I said that I have ERP and I need the balance of the customer to be fetched from the ERP when the call reach to the agent. And you answered me, but the iFrame was not clear for me if on the same page or will open new window.
My business case is very clear, and as we know that balance is keep changing based on the customer activity so it has to be fetched by having special database query which will calculate it on the ERP database, that is why it can not be stored in the vicidial database.
I hope that I explained well the situation. Anyway I am not taking things personal.
Regards
Bilal
dito wrote:williamconley wrote:bghayad wrote:iFrame is creating new window
This is not true. Buy definition, iFrame displays in the existing window. Want to try that again?
<a href="http://google.com/" target="_self">Google</a>
"_self" will display the iframe in the same window in this example you will have frame in the same page containing google
dito wrote: <a href="https://maps.google.com/maps?f=q&source=embed&hl=es-419&geocode=&q=buenos+aires&sll=37.0625,-95.677068&sspn=38.638819,80.859375&t=h&ie=UTF8&hq=&hnear=Buenos+Aires,+Argentina&z=11&ll=-34.603723,-58.381593" style="color:#0000FF;text-align:left" target="_self"> See bigger map </a>
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