I are experiencing a problem. Randomly one of the logged agent is disconnected while is talking and pop up appears showing "Your session has been paused".
Call continues until finish however web session is logout and agent have to log in again. This happens frecuently and I checked on vicidial.php next code:
- Code: Select all
var VLAStatuS_array = check_time_array[4].split("Status: ");
var VLAStatuS = VLAStatuS_array[1];
if ( (VLAStatuS == 'PAUSED') && (AutoDialWaiting == 1) )
{
if (PausENotifYCounTer > 10)
{
alert_box('Your session has been paused');
AutoDial_ReSume_PauSe('VDADpause');
PausENotifYCounTer=0;
}
else {PausENotifYCounTer++;}
}
else {PausENotifYCounTer=0;}
I do not know that does counter and if necessary.
Specs:
ViciBox Redux v.5.0.2-130821
Linux hostname 3.7.10-1.28-default #1 SMP Mon Feb 3 14:11:15 UTC 2014 (c9a2c6c) x86_64 x86_64 x86_64 GNU/Linux
Best Regards.
Francisco