Inbound agent to handle multiple calls at once.

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Inbound agent to handle multiple calls at once.

Postby xtdirect » Fri Nov 07, 2014 3:26 pm

Ok, this may be a stupid question… But I don't seem to see how to make it happen.

All inbound… What settings do I need to set to allow a single agent to handle multiple inbound calls at once.

Scenario: First inbound call comes in agent answers it… a second call comes in the agent puts caller one on hold and answers call two, and puts them on hold… grabs the first call and completes it… then grabs call 2 and completes it.

Thanks!
hwdevelopment.com
xtdirect
 
Posts: 23
Joined: Wed Jul 25, 2012 1:02 pm

Re: Inbound agent to handle multiple calls at once.

Postby mflorell » Sun Nov 09, 2014 8:34 am

Campaign settings to allow Re-Queueing of calls, AGENTDIRECT in-group enabled on campaign and selected for the agent.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to General Discussion

Who is online

Users browsing this forum: Google [Bot] and 65 guests