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It requires installation of the chat server and a new pane in the agent screen and some configuration to match your usage.
Allow Chats 1/0
This is where you can set whether this system will be able to receive incoming chats in addition to phone calls, as well as allow agent-to-agent and agent-to-manager chatting.
Chat timeout in seconds
This is where you can set how long a customer chat can stay alive after the customer has navigated away from or closed their chat window. When the timeout is reached the chat is closed.
Chat URL
This is the location where you have placed the chat web pages for customer use.
Agent Call Chat
Allow Chats
This is where you can set whether the users of this campaign will be able to conduct chats in addition to receive phone calls.
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