Autodial not works , manual dial works

Support forum for the ViciBox ISO Server Install and ISO LiveCD Demo

Moderators: enjay, williamconley, Staydog, mflorell, MJCoate, mcargile, Kumba

Autodial not works , manual dial works

Postby omarrodriguezt » Thu Jul 16, 2009 3:08 pm

We have a call center with 10 positions working fine with vicidial version 2.0.X. in centos.

We installed vicibox step by step from the website in other server in order to have redundancy, but the autodial does not work in the new one, only manual dial.

Could you please help us?

I was reading the manual and the forum, but i can't fix the problem. most of the post said that check the sip.conf & extensions.conf but I'm using the same files from the other working server.
I think that the problem is that vicidial can't find any agent login, since in the vdautodial log said LIVE AGENTS LOGGED IN: 0. (notice that the agent is ready to take calls, not resume)

Thank you in advance.


1) Version of VICIDIAL: 2.0.5 Installed from vicibox iso CD (step by step)
2) loadavg: 0.10
3) Server Specifications (Dell Optiplex 330, Processor X86 Family 6 model 15 ~ 2393 Mhz, 2048 Memory Ram,80 GB Hard Disk)
4) Codecs used ( g711, gsm, ulaw, alaw)
5) VOIP or PSTN (Voip)
6) OS (ubuntu)
Asterisk version 1.2.26.2
DB Schema Version: 1135



---INFORMATION REMOVED UPON REQUEST---
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic

auto dial not working 2nd part

Postby omarrodriguezt » Thu Jul 16, 2009 3:09 pm

=========================================================================================================

VICIDIAL Real-Time
Choose Report Display Options
STOP | SLOW | GO MODIFY | SUMMARY
DIAL LEVEL: 1 TRUNK SHORT/FILL: 0 / 0 FILTER: NONE TIME: 2009-07-16 14:55:03
DIALABLE LEADS: 23 CALLS TODAY: 239 AVG AGENTS: 1 DIAL METHOD: RATIO
HOPPER LEVEL: 20 DROPPED / ANSWERED: 0 / 2 DL DIFF: 1 STATUSES: XDROP, N, NA, B, AA, A, NEW
LEADS IN HOPPER: 21 DROPPED PERCENT: 0% DIFF: 100.00% ORDER: DOWN
+ VIEW MORE VIEW USER GROUP SHOW AGENT NAME HIDE SERVER INFO HIDE WAITING CALLS SHOW PHONES SHOW CUSTPHONES
1 current active calls 1 calls ringing 0 calls waiting for agents 0 calls in IVR
1 agents logged in 0 agents in calls 1 agents waiting 0 paused agents 0 agents in dead calls

VICIDIAL: Agents Time On Calls Campaign: |100| 2009-07-16 14:55:03
+------------+--------------------+-----------+----------+-----------------+-----------------+---------+------------+-------+
| STATION | USER | SESSIONID | STATUS | SERVER IP | CALL SERVER IP | MM:SS | CAMPAIGN | CALLS |
+------------+--------------------+-----------+----------+-----------------+-----------------+---------+------------+-------+
| SIP/cc100 | 6666 | 8600051 | READY | 172.16.0.14 | | 2:32 | 100 | 0 |
+------------+--------------------+-----------+----------+-----------------+-----------------+---------+------------+-------+
1 agents logged in on all servers
System Load Average: 0.00

removed
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic

LOG vdautodial

Postby omarrodriguezt » Thu Jul 16, 2009 3:11 pm

LOG vdautodial

REMOVED
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic

sip

Postby omarrodriguezt » Thu Jul 16, 2009 3:15 pm

sip.conf

REMOVED
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic

Postby mflorell » Thu Jul 16, 2009 3:15 pm

Where did the dialplan on your system come from?
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

from the other vicidial server

Postby omarrodriguezt » Thu Jul 16, 2009 3:16 pm

The dial plan is the same that we are using in the other working server.
We copy/paste the files (sip.conf and extensions.conf) and change the ip address of the server.
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic

extensions.conf

Postby omarrodriguezt » Thu Jul 16, 2009 3:17 pm

extensions.conf

REMOVED
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic

Postby mflorell » Thu Jul 16, 2009 3:42 pm

Well, that's your problem. You didn't use 2.0.5 conf files.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Ok. I will use the 2.05 conf files and will let you know

Postby omarrodriguezt » Fri Jul 17, 2009 9:48 am

I'll tell you the results using the 2.05 sip & extensions files.
Thank you.
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic

Resolved - Autodial is Working

Postby omarrodriguezt » Fri Jul 17, 2009 11:02 am

Thank you MF
Autodial is now WORKING without make any changes to the originals sip.conf and extensions.conf.

:)
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic


Return to ViciBox Server Install and Demo

Who is online

Users browsing this forum: No registered users and 43 guests