park call not working !!

[g_bhatt]

Hello Everyone,

My Configration is :
ViciBox5.i686-5.0.3.preload |VERSION: 2.10-448a BUILD: 140706-0927 | asterisk-1.8.3 | Single Server |4 port allo gsm card | No Extra Software After Installation | Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz

i fallow cluster install in vicidial.
i make a inbound campaign and able to take inbound call through
did-->callmenu-->ingroup--> agent screen.
inbound working fine.

but when i want to park the call using park call button on agent screen,the call did not go on hold.
though i set park music-on-hold option as default in campaign.
and music on hold context also as default in inbound group.

please help me to find out the problem, why i am not able to park the call.


thank you..!!!

[thirdhatch]

Are you using this server with agents on the internal network or over the internet? Is your vicidial configured on a public IP address or a private IP address?