service level report: avg holds total

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service level report: avg holds total

Postby bghayad » Sun Jul 13, 2014 6:45 pm

Hello;

vicibox 4.0.3, vicidial 2.8-404a, Build 130605-0841, asterisk 1.4.39.1-vici, Single Machine, Vtiger 5.4

In the inbound service level report, there is something called: AVG HOLD(s) HOLD and AVG HOLD(s) TOTAL, what is the difference between them?

And I am surprised that the value of the AVG HOLD(s) TOTAL is less than the AVG HOLD(s) HOLD !!

Can someone explain for me these two parameters and the difference between them and why the TOTAL value is less than the HOLD value?

Thanks.

Regards
Bilal
bghayad
 
Posts: 579
Joined: Sun Jan 01, 2012 4:53 pm

Re: service level report: avg holds total

Postby bghayad » Tue Jul 15, 2014 9:30 am

Any help in this topic? Please I need to know the difference between the AVG Holds Total, it is a total of what and why its value less than the AVG Holds Hold?

Regards
Bilal
bghayad
 
Posts: 579
Joined: Sun Jan 01, 2012 4:53 pm


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