Hi, I know this topic has probably been covered however it is eluding me in the forums.
I am trying to set it up, so when a agent clicks "Pause" The "Pause Code" Screen pops up and they have to choose accordingly. I can't seem to find a option for that?
Thanks in advance.
Pause Code Screen Pop
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Pause Code Screen Pop
by Nefariousparity » Tue Dec 10, 2013 5:16 pm
|| DB Schema Version: 1609 || Asterisk 11.25.1-vici || BUILD: 190902-0839 ||VERSION: 2.14-718a||SVN: 3133||10xTelephony||1x Database||1x Slave||1x Web||1x Archive||ViciBox v.8.0.1
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Re: Pause Code Screen Pop
by geoff3dmg » Wed Dec 11, 2013 5:18 am
You must set 'Agent Pause Codes Active' to 'Y' or 'FORCE' in the campaign detail admin page and define some pause codes.
Vicibox 5.03 from .iso | VERSION: 2.10-451a BUILD: 140902-0816 | Asterisk 1.8.28.2-vici | Multi-Server | Amfeltec H/W Timing Cards | No Extra Software After Installation | Dell PowerEdge 1850 | Pentium 4 'Prescott' Xenon Quad @ 3.40GHz
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Re: Pause Code Screen Pop
by Nefariousparity » Wed Dec 11, 2013 3:56 pm
OMG, Sleep deprivation is a hell of a drug. I had everything built out, but I saw the option as "Y" did not think to change it to force. LOL Thank you geoff3dmg.
|| DB Schema Version: 1609 || Asterisk 11.25.1-vici || BUILD: 190902-0839 ||VERSION: 2.14-718a||SVN: 3133||10xTelephony||1x Database||1x Slave||1x Web||1x Archive||ViciBox v.8.0.1
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