Dial code to be 9 by default

[bghayad]

Hello;

vicibox 4.0.3, vicidial 2.8-404a, Build 130605-0841, asterisk 1.4.39.1-vici, Single Machine, Vtiger 5.4

Using fast dial to do manual call, is it possible that the default value for the dial code to be 9 without need to enter it?

Regards
Bilal

[williamconley]

did you try setting the manual dial code to 9 for the campaign?

[bghayad]

Yes I tried to put the manual dial code 9 in the campaign settings without any benefit and still when I need to dial from the agent desktop and using the fast dial, I have to place the Dial Code in addition to the Phone number (where the Phone number has field and the Dial Code has field) and this is really causing delay ... Why to enter the Dial Code and not to be only the Phone number? Please note that I am talking about the Fast Dial at the Agent Desktop and I am not talking about the Manual Dial which opens another screen.

Regards
Bilal

[williamconley]

i've never used "fast dial" and cannot be of assistance. have you read the help screens and/or consulted the manual for the "fast dial"? (Also, it would be helpful if you confirmed the exact sequence of events through which you used "fast dial", every button pushed ...)

[bghayad]

I am talking about the agc/vicidial.php screen, at this screen there is field for Phone and field for DialCode, agreed?
I can not do dialing using Fast Dial if the DialCode is not set to 9 (we have to enter the 9 in this field, otherwise we will not be able to place outbound call because a message will be shown which says "Dial Code should be entered").

It is always 9, so why to enter it? How can we fix it and make it 9 by default without need to enter it each time we need to do manual call?

Regards
Bilal

[williamconley]

In which case your dialplan is not correct for what you are trying to accomplish. With a proper dial plan configuration, that dial code should be "1".

So share your dialplan entry plus the phone number you enter (change the last four digits for privacy to "0000").

[bghayad]

Whatever my dialplan, it is always requesting to enter the DialCode, are we agree on this point? So what is the solution to not asking for it and take it by default to be certain value?

Now, if it is required to make it 1 instead of 9, then I have place it in the DialCode "which I do not need to do this", HOW?

My dialplan is:

[vicidial-auto-external]

exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})

; Local Server: 22.222.2.222
exten => _022*222*002*222*.,1,Goto(default,${EXTEN:16},1)
exten => _022*222*002*222*.,2,Hangup()
exten => _**022*222*002*222*.,1,Goto(default,${EXTEN:18},1)
exten => _**022*222*002*222*.,2,Hangup()

; VICIDIAL Carrier: VoIProvider - VoIProvider

exten => _9NXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9NXXXXXXX,2,Dial(SIP/${EXTEN:1}@VoIProvider,,tToR)
exten => _9NXXXXXXX,3,Hangup

exten => _918XXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _918XXXXX,2,Dial(SIP/${EXTEN:1}@VoIProvider,,tToR)
exten => _918XXXXX,3,Hangup

Regards
Bilal

[williamconley]

your dial code can be ignored on the campaign by a preference in the campaign called something similar to "ignore dial code".

alternately, you could set your dialplan to:

Code: Select all

exten => _91NXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXXXXXX,2,Dial(SIP/${EXTEN:2}@VoIProvider,,tToR)
exten => _91NXXXXXXX,3,Hangup

Add the dial code of "1" to make the agent screen happy. Then EXTEN:2 to remove both the 9 and the 1 so it doesn't matter any more (discarded the dialcode!).

[bghayad]

Thanks for your help.

your dial code can be ignored on the campaign by a preference in the campaign called something similar to "ignore dial code".

At the campaign settings, there is Omit Phone Code, maybe this is what you mean, right? But still, from the agent screen when I press on fast dial, there is message box says: "You must enter a phone number and dial code to use fast dial".

Here is the problem that I am not able to keep this field "DialCode" empty, I have to enter it. Again, I am talking about Fast Dial.

What is the Fast Dial that I am talking about it? It is link that is existed beside Manual Dial link, all in the bottom of the agent page "http://ip_address/agc/vicidial.php".

Regards
Bilal

[bghayad]

To be certain and clear, I am talking about the following screen and following alert:

in this image, it is appearing the alert message box which is requesting to enter the Dial Code and the Phone Number, and what we need is not requesting to enter the Dial Code:




And in the below image, it is appearing the screen that I am talking about it and it is appearing in this image the Fast Dial link which is in the bottom of the page and beside the Manual Dial, I am using Fast Dial which is requesting to enter the Dial Code. What we need is not to enter the Dial Code or to take it as default value "the most important is not to let the agent enter the digit":



Regards
Bilal

[bghayad]

Hello;

Any help on how to press on Fast Dial and dial without entering the Dial Code?

Regards
Bilal

[williamconley]

If you have already tried "Omit Phone Code" on the lastest SVN release, it would appear that this feature has not been modified to take that setting into account.

You can create an issue in the Issue Tracker to request this feature be altered to allow fast dial without dial code when "Omit Phone Code" is "Y" (and consider sponsoring the revision) or pay someone to make the revision and submit the code to The Vicidial Group for inclusion ... (do test it against the latest SVN release before you attempt this, of course).

[bghayad]

I have tried it on the vicibox 5.0.3 and still it is requesting to put the dial code even if I selected Omit Phone Code in the campaign, is vicibox 5.0.3 the latest SVN or still there is newer that fixed this problem and I have to try it?

Regards
Bilal

[williamconley]

Perhaps you are unaware of this, but 5.0.3 is the version number of the INSTALLATION CD. Not the version of Vicidial.

Vicidial's version number is listed in the bottom left corner of most of your administration screens.

You can also give us your SVN revision level available at:

Code: Select all

/usr/src/astguiclient/trunk

by entering

Code: Select all

svn info

latest svn revision today is 2040
latest vicidial version today is 2.8-417a build 131019-0849

[bghayad]

Hello;

Vicidial's version number is listed in the bottom left corner of most of your administration screens.

* VERSION: 2.8-417a
BUILD: 131019-0849

And my svn info is:

Code: Select all

svn info
Path: .
Working Copy Root Path: /usr/src/astguiclient/trunk
URL: svn://svn.eflo.net/agc_2-X/trunk
Repository Root: svn://svn.eflo.net
Repository UUID: 3d104415-ff17-0410-8863-d5cf3c621b8a
Revision: 2040
Node Kind: directory
Schedule: normal
Last Changed Author: mattf
Last Changed Rev: 2040
Last Changed Date: 2013-11-01 14:16:52 +0300 (Fri, 01 Nov 2013)

Regards
Bilal

[williamconley]

The good news is that you appear to have the latest code.

The bad news is that this appears to mean that you'll need to have that bug fixed. LOL

Post an issue in the Vicidial Issue Tracker http://www.vicidial.org/VICIDIALmantis/login_page.php and post a link back here. Consider paying to have it fixed (sponsor the fix with The Vicidial Group or pay a 3rd party like PoundTeam) if you want it fixed in the very near future. Depending on how involved it is to fix, it could be quick or slow. Down season is approaching so it could go either way!

[bghayad]

There is one point, when I login via putty, I see that the version is 5.0.2 but it is 5.0.3 .. from where this can be fixed? I mean, is it bug or what?
When you login for ur machine that is running 5.0.3, what do u see the version?

Regards
Bilal

[williamconley]

just a typographical oversight. it isn't a bug because it doesn't affect anything.

the vicidial version matters when running vicidial. the vicibox version is used to determine how you installed.

but this issue is not installer related (which by the way means it should actually be in Support instead of this board, which is related to the installer.) I could move it if you like.

[bghayad]

I have question:

The dial code issue: it is only assumed to be fixed in the last version or it was fixed before?

If I wait, it will be fixed in the new version?

Regards
Bilal