Get Launch =FORM not working

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Get Launch =FORM not working

Postby striker » Thu May 19, 2011 1:07 pm

vicibox 3.1.10 | VERSION: 2.4-309b |BUILD: 110430-1642 | 2span digium card


i am using vicibox for only incomming.
i have set the getcallLaunch to FORM in campaign.
calls are landing properly but the get call launch to form is not working.

whenever a call comes in the agent screen is ideal not redirecting to FORM tab..
Last edited by striker on Sun May 22, 2011 11:37 pm, edited 1 time in total.
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Postby mflorell » Thu May 19, 2011 8:45 pm

Web browser version?

Any Firefox Error Console messages?
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mozilla

Postby striker » Thu May 19, 2011 9:26 pm

mozilla4


not getting any error in browser
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Postby williamconley » Sun May 22, 2011 12:54 am

change to "script" and see if that works.

change to "web form" and see if that works (be sure to put a web form URL in the field so it has somewhere predictable to go).

then try Form again and see if it behaves any differently

and be sure you actually HAVE defined a form for this LIST (in case there is more than one, it is possible the lead that arrived in this campaign is from a list that has no form available!)
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resolved

Postby striker » Mon May 23, 2011 3:58 am

hi william

i have tried the script as call launch, but no luck

also the custom fields are not updated in the list ,shows empty

finally i have deleted the current version
and used vicicidial 2.4.308a| BUILD: 110428-1108 which was in my another vicidial server.

now it is working fine with 2.3.308a
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