first outbound call failure

[ovedaa]

i have installed vicibox server ViciBox_Redux.i686-2.0.2
asterisk version 1.4.27.1-vici
no sangoma/digium hardware
no other software installed

i receive an error message on the agent's side: "no one is in your session:8600051"

i have an account on spikko as my sip provider they use port 5090
on carrier setup i wrote the following:
registration string: register => myspikkouser:myspikkopass@sip.spikko.com:5090
template ID: sip_generic
account entry:
[spikko]
disallow=all
allow=ulaw
allow=alaw
type=friend
username=myspikkouser
secret=myspikkopass
host=sip.spikko.com
dtmfmode=rfc2833
context=trunkinbound

i call from and to Israel so i wrote this dialplan entry:
exten => _9972NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9972NXXNXXXXXX,2,Dial(myspikkouser:myspikkopass@sip.spikko.com:5090/${EXTEN:1},,tTo)
exten => _9972NXXNXXXXXX,3,Hangup

server ip: myserverip

active: Y

what am i missing? Thanks

[williamconley]

thanks for posting your specs!

what am i missing? Thanks

what you are missing is that this error has nothing to do with your provider.

it has to do with the agent not successfully logging in.

when an agent logs in after successfully registering a phone to vicidial, their phone will ring, they will answer it, and they will hear "you are the only person in this session". that sound represents the agent successfully entering the "meetme room" that they will use to conference with each client during their shift. clients will be placed into the room by Vicidial one at a time and then removed when the agent presses "hangup client" on their vicidial screen.

but the agent will NOT hang up THE AGENT'S phone during the shift (that would remove the agent from the meetme room).

either your agent is not hearing the "you are the only ..." sound, or the agents phone is not ringing, or the agent has hung up. (thus the comment that there is noone in the "session", session refers to the meetme room ... it's empty and it should have an agent in it.)

so: where are you in the tutorial, which tutorial are you following?

your next goal is to get an agent to hear that sound ... (*and then NOT hang up the phone until the end of the shift*)

[ovedaa]

the phone is not ringing
i'm following the basic manager guide
i think the problem is in the phone configuration... but where?

[williamconley]

so: where are you in the tutorial, which tutorial are you following?