by gonzalezgjaime » Thu Feb 18, 2010 11:52 am
Matt, thank you for your response, it is awesome that not only you created this fine piece of software, but you still have the patience to help us all.
I've had a number of vicidial installations for some clients, but i am no expert, that is why i post here.
I did what the manual says about creating the survey campaign, and also what you told me set drop time in seconds to -1, but the system automatically resets it to 1, i also set the drop action to in-group, and the drop transfer group to the in-group i want it to transfer.
Here is the deal, when i make the system call my cell phone, i hear the survey recording i press 1 and it transfers me to the live agent logged in, not to the in-group, am i missing something?
I apologize if i dont explain myself correctly which leads to taking more of your time.
Thanks in advanced for your help.