Hello
vicibox 4.0.3, vicidial 2.8-404a, Build 130605-0841, asterisk 1.4.39.1-vici, Single Machine, Vtiger 5.4
When doing transfer and park, we are not hearing any ring back tone to know if it was busy or ringing. How can we hear this? But in three ways transfer, I am able to hear this (of course, in three ways transfer, all the parties hearing each other and I do not need the customer to hear my talk with the third party that I am going to transfer for him).
What is the settings that let the agent hear the ring back tone to know the status of the call when calling the third party using the Park instead of the silent sound and suddenly they reply (while we were not hearing any ring)?
Regards
Bilal