vicibox 4.0.3, vicidial 2.8-404a, Build 130605-0841, asterisk 1.4.39.1-vici, Single Machine, Vtiger 5.4
I am facing a problem with GULFSIP Phones:
When the call come to the DID and sending it to the Phone, and the agent press on Answer, the call is connected and no problem.
If the DID transferred to the queue, then it will be sent to the agent, when ringing at the Phone, if the agent pressed on Answer, the call (look like answered very fast ..) and return the queue to re-send it again to the agent. But if the agent replied on the call from the handset (pickup the handset), it is going fine.
This problem is not appearing with other Phones (I tried two other phones, and it is not existed), what I can do to resolve it? I tried a lot in the Phone settings.
This is the asterisk CLI for failed calls (when pressing on answer and the call came from queue):
- Code: Select all
[Jun 30 11:05:40] == Spawn extension (default, 379, 1) exited non-zero on 'Local/192*168*028*254*379@default-f086,2'
[Jun 30 11:05:40] -- Executing [h@default:1] DeadAGI("Local/192*168*028*254*379@default-f086,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------") in new stack
[Jun 30 11:05:40] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------- completed, returning 0
[Jun 30 11:05:40] -- Executing [999899208@defaultlog:1] AGI("SIP/387-0000193e", "agi-NVA_recording.agi|BOTH------Y---Y---Y") in new stack
[Jun 30 11:05:40] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-NVA_recording.agi
[Jun 30 11:05:40] -- AGI Script Executing Application: (Monitor) Options: (wav|/var/spool/asterisk/monitor/MIX/20130630110540_387_999899208)
[Jun 30 11:05:40] -- AGI Script agi-NVA_recording.agi completed, returning 0
[Jun 30 11:05:40] -- Executing [999899208@defaultlog:2] Goto("SIP/387-0000193e", "default|999899208|1") in new stack
[Jun 30 11:05:40] -- Goto (default,999899208,1)
[Jun 30 11:05:40] -- Executing [999899208@default:1] AGI("SIP/387-0000193e", "agi://127.0.0.1:4577/call_log") in new stack
[Jun 30 11:05:40] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jun 30 11:05:40] -- Executing [999899208@default:2] Dial("SIP/387-0000193e", "SIP/mada/99899208||To") in new stack
[Jun 30 11:05:40] -- Called mada/99899208
[Jun 30 11:05:40] -- SIP/mada-0000193f is making progress passing it to SIP/387-0000193e
[Jun 30 11:05:42] == Manager 'sendcron' logged off from 127.0.0.1
[Jun 30 11:05:43] == Parsing '/etc/asterisk/manager.conf': [Jun 30 11:05:43] Found
[Jun 30 11:05:43] == Manager 'sendcron' logged on from 127.0.0.1
[Jun 30 11:05:43] -- Executing [192*168*028*254*379@default:1] Goto("Local/192*168*028*254*379@default-d159,2", "default|379|1") in new stack
[Jun 30 11:05:43] -- Goto (default,379,1)
[Jun 30 11:05:43] -- Executing [379@default:1] Dial("Local/192*168*028*254*379@default-d159,2", "SIP/379|60|") in new stack
[Jun 30 11:05:43] -- Called 379
[Jun 30 11:05:43] -- SIP/379-00001940 is ringing
[Jun 30 11:05:44] -- SIP/mada-0000193f is making progress passing it to SIP/387-0000193e
[Jun 30 11:05:45] -- SIP/mada-0000193f is making progress passing it to SIP/387-0000193e
cckpost*CLI>
[Jun 30 11:05:46] -- SIP/379-00001940 answered Local/192*168*028*254*379@default-d159,2
[Jun 30 11:05:46] > Channel Local/192*168*028*254*379@default-d159,1 was answered.
[Jun 30 11:05:46] -- Executing [8331*58*Y6301104370000000032*momran*379@default:1] Playback("Local/192*168*028*254*379@default-d159,1", "sip-silence") in new stack
[Jun 30 11:05:46] -- <Local/192*168*028*254*379@default-d159,1> Playing 'sip-silence' (language 'en')
[Jun 30 11:05:46] WARNING[3032]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jun 30 11:05:46] -- Executing [8331*58*Y6301104370000000032*momran*379@default:2] AGI("Local/192*168*028*254*379@default-d159,1", "agi-VDAD_RINGALL.agi|8331*58*Y6301104370000000032*momran*379") in new stack
[Jun 30 11:05:46] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_RINGALL.agi
[Jun 30 11:05:46] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jun 30 11:05:46] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jun 30 11:05:46] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jun 30 11:05:46] -- AGI Script agi-VDAD_RINGALL.agi completed, returning 0
[Jun 30 11:05:46] -- Executing [8331*58*Y6301104370000000032*momran*379@default:3] AGI("Local/192*168*028*254*379@default-d159,1", "agi-VDAD_RINGALL.agi|8331*58*Y6301104370000000032*momran*379") in new stack
[Jun 30 11:05:46] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_RINGALL.agi
[Jun 30 11:05:46] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jun 30 11:05:46] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jun 30 11:05:46] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jun 30 11:05:46] -- AGI Script agi-VDAD_RINGALL.agi completed, returning 0
[Jun 30 11:05:46] -- Executing [8331*58*Y6301104370000000032*momran*379@default:4] AGI("Local/192*168*028*254*379@default-d159,1", "agi-VDAD_RINGALL.agi|8331*58*Y6301104370000000032*momran*379") in new stack
[Jun 30 11:05:46] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_RINGALL.agi
[Jun 30 11:05:46] -- Executing [h@default:1] DeadAGI("Local/192*168*028*254*379@default-d159,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----3-----0") in new stack
[Jun 30 11:05:46] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----3-----0 completed, returning 0
[Jun 30 11:05:46] == Spawn extension (default, 379, 1) exited non-zero on 'Local/192*168*028*254*379@default-d159,2'
[Jun 30 11:05:46] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jun 30 11:05:46] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jun 30 11:05:46] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jun 30 11:05:46] -- AGI Script agi-VDAD_RINGALL.agi completed, returning 0
[Jun 30 11:05:46] -- Executing [8331*58*Y6301104370000000032*momran*379@default:5] Hangup("SIP/379-00001940", "") in new stack
[Jun 30 11:05:46] == Spawn extension (default, 8331*58*Y6301104370000000032*momran*379, 5) exited non-zero on 'SIP/379-00001940'
[Jun 30 11:05:46] -- Executing [h@default:1] DeadAGI("SIP/379-00001940", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jun 30 11:05:46] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
cckpost*CLI>
cckpost*CLI>
Regards
Bilal