Unable to upload leads

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

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Unable to upload leads

Postby Loel Garza » Sat Jan 05, 2008 1:14 pm

Hi All,
I have installed the vicidialnow cd on a 1ghz Dell desktop with 512 ram and a 160 gig hard drive. Everything appears to have gone well. I then purchased both the Agent and Administrators manual from eflo. As I work through Tutorial A I get as far as step 8 Load New Leads. I am have created a list with 23 columns and appropriate data. When I attempt to load these leads I get the following Error.

"ERROR: The file does not have the required number of fields to process it."

I have noticed also that I am not alone because someone on the blog has the very same issue.

Is there an easy way to fix this?
Loel Garza
 
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Joined: Mon Dec 31, 2007 5:05 pm

Postby aster1 » Sat Jan 05, 2008 3:37 pm

Download the astguiclient package from website , in extras folder it has a demo excel file , vicidial expects same number of columns as in that file or else you can just use "Custom Layout" option while uploading leads .
aster1
 
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Joined: Sun Dec 24, 2006 6:48 am
Location: India

I think I found the problem

Postby Loel Garza » Sat Jan 05, 2008 5:13 pm

I found the solution to the issue.
In another thread I found.
mflorell wrote:Looks like you're using the 2.0.3 database table with your 2.0.2 admin.php code which will not work.

I ran the following:
cd /usr/src/astguiclient
perl ./install.pl

I then was able to load the pipe delimited leads...
Loel Garza
 
Posts: 2
Joined: Mon Dec 31, 2007 5:05 pm

Postby mxconn » Tue Jan 15, 2008 12:20 pm

I had the same problem and i installed vicidial again by issuing the command Loel Garza Mentioned in his post and it worked.

I think this issue should be taken as a bug and resolved in next release.

Regards
Sajid
mxconn
 
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Joined: Thu Nov 01, 2007 1:01 pm

Postby DarknessBBB » Tue Jan 15, 2008 12:35 pm

mxconn wrote:I had the same problem and i installed vicidial again by issuing the command Loel Garza Mentioned in his post and it worked.

I think this issue should be taken as a bug and resolved in next release.

Regards
Sajid


I don't think it is issue :shock:
If you've uploaded from 2.0.2 (not with VICIDIALNOW), in UPGRADE file you can read
perl ./install.pl


at first row :oops:
DarknessBBB
 
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