No Live call Pop Up

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

Moderators: enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, s0lid

No Live call Pop Up

Postby jpsmile4u » Tue Oct 30, 2018 1:46 pm

Hi

Goautodial 3.3
Vicidial VERSION: 2.9-441a
Asterisk 1.8.23.0-1

When we do manual calls from agent screen call is connecting to customer but no live call pop up due to that transfer button is grey out.

Please advise

Regards
JP
jpsmile4u
 
Posts: 4
Joined: Tue Oct 16, 2018 8:18 pm

Re: No Live call Pop Up

Postby williamconley » Mon Nov 19, 2018 9:52 pm

I'm lost. What "live call popup" are you expecting? There's a status image that will show a live call when the call is answered, but there's no "popup" unless there's no answer, and that popup is a hangup reason, not a transfer button.

Plus: If you are using goautodial, you should always test ANY issue with the hidden (but still there, and stock) Vicidial web interface before deciding something is wrong. Note that Goautodial has been known to have bugs and the best way to find out if the problem is configuration vs goautodial is to check in the Stock vicidial interface.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to ViciDialNow - GoAutoDial

Who is online

Users browsing this forum: Majestic-12 [Bot] and 36 guests