Priority call routing for campaign

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Priority call routing for campaign

Postby vijo » Thu Jun 14, 2018 11:24 pm

Dear Team,

I am have installed vicidial server (astguiclient 2.14).

And created campaign & list and uploading the number into list by using non agent api with lead priority.

Once the leads are uploaded i need to dial the number which are new and which have highest priority.

Currently i have configured List Order as UP LAST CALLTIME.But when in the hopper am able to see the number with LOW priory leads as well .

And also the lead priority is stored in which table?? where can i see my number priority ?


Thanks in Advance.
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Re: Priority call routing for campaign

Postby williamconley » Thu Jun 13, 2019 12:35 pm

If I recall correctly, Priority only takes effect after leads are already in the hopper. This is a way for leads to "jump in line" ahead of those already in the hopper. But loading leads into the hopper is done by list order since there is no "priority" value for each individual lead in the vicidial_list table.

Priority is only for calls in progress (inbound) and in the hopper (outbound).
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