Vicidial Conference Issue

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Vicidial Conference Issue

Postby donalddushi » Fri Nov 27, 2015 1:49 pm

hi all,

I'm having a problem with vicidial but I'm not understanding if is a vicidial bug or a settings error,
i have an inbound campaing with 2 Ingroup,first group take all calls and passes the call to another group of experts with "Dial with costumer" selecting one of free experts,but randomly when the conference call starts, vicidial it will switch to another agent,even if the agent is correctly logged!

What could have caused this?
Thank you!!
donalddushi
 
Posts: 6
Joined: Mon Nov 23, 2015 11:17 am

Re: Vicidial Conference Issue

Postby rrb555 » Sat Jan 09, 2016 5:20 am

NOt sure I can understand this right. lol
One server that I am managing | Single Server | ViciBox Redux 6.0 | VERSION: 2.12-549a | BUILD: 160404-0940 | revision 2508| No other hardware
For help you can send me a direct email info@support.com.ph
rrb555
 
Posts: 585
Joined: Tue Feb 08, 2011 4:24 pm
Location: Quezon City, Philippines


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