How to record call after agent leaves 3 way conference

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

Moderators: enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, s0lid

How to record call after agent leaves 3 way conference

Postby vijaikg » Thu Sep 03, 2015 12:22 am

I'm using goautodial V3.3 with digium PRI card for making calls.

And my dail plan is :

exten => _9X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9X.,2,Dial(DAHDI/g0/${EXTEN:2},,TtoR)
exten => _9X.,3,Hangup

I have created the campaigns for both inbound and outbound calls. Also enable the call recording ALL FORCE.
I'm getting call recording between agent and caller.
Also getting recording of transfer call to another number for a 3 way conference. But when the agent leaves the 3 way conference, it is no longer associated with that Campaign and the recording stops.
I need to get the recordings between the external numbers after the agent leaves the 3 way conference.

Please provide me solution for this.

Thank You
vijaikg
 
Posts: 6
Joined: Thu Jul 30, 2015 3:51 am

Re: How to record call after agent leaves 3 way conference

Postby vijaikg » Thu Sep 03, 2015 6:42 am

I have tried viewtopic.php?p=79426
and updated my dial plan as below.

exten => _9X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9X.,2,Dial(DAHDI/g0/${EXTEN:2},,TtoR)
exten => _9X.,3,Hangup

exten => _71.,1,AGI(agi-NVA_recording.agi,BOTH------Y---N---Y---N)
exten => _71.,n,Goto(default,${EXTEN:2},1)
exten => _71.,n,Hangup

But still I'm not getting the recordings after agent leaves the 3 way conference.
Please help on this.
vijaikg
 
Posts: 6
Joined: Thu Jul 30, 2015 3:51 am

Re: How to record call after agent leaves 3 way conference

Postby omarrodriguezt » Thu Sep 03, 2015 9:47 am

Hello,
I was able to accomplish this by altering the manager_send and record the full customer channel
http://www.ITContinental.com
Dedicated USA Servers - Vicibox - Vicidial - Limesurvey - Vtiger CRM - More than 15 years experience - Hablamos Español
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic

Re: How to record call after agent leaves 3 way conference

Postby wonderwall » Thu Sep 10, 2015 6:12 am

Hey Omar,

Could you elaborate a bit? i had to create a separate ingroup just for the supervisors and then if the call is transferred to the ingroup then only can i have the recording of the call. this solution is also creating problems in our reporting as the transferred calls are coming as 2 calls in reporting.
installation of Goautodial 3.0 from Yum on CentOS release 5.10.1 (Final)
Installation method.
go autodial wiki 64 bit

Quad Processor 10 Core Westmere EX 4850 - 2.00GHz - 4 x 24MB cache
512 GB DDR3 Registered 1066
4TB x3 SATA III in RAID 5
wonderwall
 
Posts: 27
Joined: Sun Feb 09, 2014 2:54 pm

Re: How to record call after agent leaves 3 way conference

Postby vijaikg » Thu Sep 10, 2015 6:19 am

I got this agent 3way conference leave recoding working with :


exten => _9X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9X.,2,Dial(DAHDI/g0/${EXTEN:2},,TtoR)
exten => _9X.,3,Hangup


exten => _71.,1,Set(AUDIOHOOK_INHERIT(MixMonitor)=yes)
exten => _71.,2,MixMonitor(blah.wav)
exten => _71.,3,Dial(DAHDI/g0/${EXTEN:3},,TtoR)
exten => _71.,4,Hangup
exten => _71.,n,MixMonitor(blah2.wav)


or simply call the MixMonitor in agi-NVA_recording.agi file.
vijaikg
 
Posts: 6
Joined: Thu Jul 30, 2015 3:51 am

Re: How to record call after agent leaves 3 way conference

Postby omarrodriguezt » Thu Sep 10, 2015 8:02 am

The manager_send.php is the file in charge to do send the command to do the recording.
I don't remember exactly where, because I did it for a customer a few years ago, but after you found the line in charge of do the recording, you can alter the code, found the customer channel using a query, and record this channel.
But if you are not familiar with php/mysql you can try other options.
http://www.ITContinental.com
Dedicated USA Servers - Vicibox - Vicidial - Limesurvey - Vtiger CRM - More than 15 years experience - Hablamos Español
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic


Return to ViciDialNow - GoAutoDial

Who is online

Users browsing this forum: No registered users and 36 guests