Logs

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

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Logs

Postby wonderwall » Thu Mar 19, 2015 1:34 am

Dear all,

Is there any guide on type of asterisk/vicidial logs, which logs to read for an issue and how to read them? I am facing an issue of that a few(less than 1%) sometimes drops and when i see the CDRs it says the call was landed on the agent. when i see the state of the agent from User stats, the Agent was in "PAUSE" state at that time.
installation of Goautodial 3.0 from Yum on CentOS release 5.10.1 (Final)
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go autodial wiki 64 bit

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Re: Logs

Postby williamconley » Thu Mar 19, 2015 1:44 am

Logs are in /var/log/astguiclient and /var/log/asterisk plus all the tables which end with "_log".

Do not allow your agents to pause from the agent screen. They should only be allowed to pause from the dispo screen. This way they do not have calls generated for them or have occasional collisions such as these.

A bit of training ...
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Re: Logs

Postby mflorell » Thu Mar 19, 2015 5:16 am

There is are also a campaign option to allow an agent to click on a Pause After Next Call while they are on a call, and a campaign option to Pause After Every Call automatically.
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Re: Logs

Postby wonderwall » Fri Mar 27, 2015 8:50 am

williamconley wrote:Logs are in /var/log/astguiclient and /var/log/asterisk plus all the tables which end with "_log".

Do not allow your agents to pause from the agent screen. They should only be allowed to pause from the dispo screen. This way they do not have calls generated for them or have occasional collisions such as these.

A bit of training ...


Hey, WFM suggested to remove the pause button from Agents Interaction page. what do you suggest?
installation of Goautodial 3.0 from Yum on CentOS release 5.10.1 (Final)
Installation method.
go autodial wiki 64 bit

Quad Processor 10 Core Westmere EX 4850 - 2.00GHz - 4 x 24MB cache
512 GB DDR3 Registered 1066
4TB x3 SATA III in RAID 5
wonderwall
 
Posts: 27
Joined: Sun Feb 09, 2014 2:54 pm


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