vicidial.org

Hello,

I need help to configure a 3 way conference call with customer number display
Agents receive calls and after talking with the customer agents will connect customer to main office with a 3 way conference, after making introductions the agent will leave the conversation.

What I need is that the main office to see customer's phone number instead the one of the agents.

How can I do it ?

Have you seen this campaign setting?

3-Way Call Outbound CallerID -This defines what is sent out as the outbound callerID number from 3-way calls placed by the agent, CAMPAIGN uses the custom campaign callerID, CUSTOMER uses the number of the customer that is active on the agents screen and AGENT_PHONE uses the callerID for the phone that the agent is logged into. AGENT_CHOOSE allows the agent to choose which callerID to use for 3-way calls from a list of choices. CUSTOM_CID will use the Custom CID that is defined in the security_phrase field of the list table for the lead.

Yes, now I see it, changed that with CUSTOMER.
Thank you Mat.