transferred call talk time.

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transferred call talk time.

Postby wonderwall » Tue Feb 17, 2015 7:09 am

I am facing an issue that when an agent transfer the call to a supervisor the talk time of that agent keeps increasing even though the call is with the SUP. this is faced in an inbound situation. i googled but could not find anything. tried the Manual but could not find anything there as well. any help would be appreciated.
installation of Goautodial 3.0 from Yum on CentOS release 5.10.1 (Final)
Installation method.
go autodial wiki 64 bit

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Re: transferred call talk time.

Postby mflorell » Tue Feb 17, 2015 9:13 am

Upgrade to the most recent vicidial svn/trunk. We fixed several logging bugs in the last 8 months.
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Re: transferred call talk time.

Postby wonderwall » Fri Mar 06, 2015 4:41 am

hi Mark,

Someone told me that if you improperly transfer the call then the talk time will be included in Agents report but if you do it properly then it will not? Is it true? Because i can not update the vicidial svn at the moment.
installation of Goautodial 3.0 from Yum on CentOS release 5.10.1 (Final)
Installation method.
go autodial wiki 64 bit

Quad Processor 10 Core Westmere EX 4850 - 2.00GHz - 4 x 24MB cache
512 GB DDR3 Registered 1066
4TB x3 SATA III in RAID 5
wonderwall
 
Posts: 27
Joined: Sun Feb 09, 2014 2:54 pm


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