How to build a remote agent queue?

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

Moderators: enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, s0lid

How to build a remote agent queue?

Postby alley » Tue Feb 03, 2015 8:48 pm

Hi,
When the agent transfer a call to a remote agent,and the remote agent are busy or reject the call,then,the default action of govicidial is hangup,it is not what i want.Somebody told me that the solution is to build a queue for remote agent,but how to build a queue?Is anyone can help me?Thanks!
alley
 
Posts: 16
Joined: Fri Oct 24, 2014 9:42 am

Return to ViciDialNow - GoAutoDial

Who is online

Users browsing this forum: No registered users and 57 guests