Text To Speech

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

Moderators: enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, s0lid

Text To Speech

Postby ctc_ryan » Mon Jun 27, 2011 4:10 pm

Hi, I would like to ask how we can use the Text To Speech(TTS) feature in Goautodial? Is there any script? Your reply would greatly be appreciated. TIA!
ctc_ryan
 
Posts: 14
Joined: Wed Jun 22, 2011 3:20 pm

Postby mflorell » Mon Jun 27, 2011 4:32 pm

You need to buy a Cepstral voice license and concurrency license, then install Cepstral on the dialer, then TTS will work.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby ctc_ryan » Mon Jul 04, 2011 4:06 pm

Hi Matt, thanks for the reply.

Do we have a Cepstral installation guide for TTS GoAutoDial?

We are using GoAutoDial C.E. 2.1
------------------------------------------
Vicidial SVN 2.4-309a BUILD: 110430-1642
Asterisk 1.4.39.1-vici
DAHDI 2.4.1
Sangoma Wanpipe 3.4.20
CentOS 5.6
------------------------------------------

I was wondering if there are settings that we need to change on the Campaigns and on the Admin TTS.

Hope you can help us out on this. Just don't have any idea on what to do after we install the voice and how to test it.
ctc_ryan
 
Posts: 14
Joined: Wed Jun 22, 2011 3:20 pm

Postby mflorell » Mon Jul 04, 2011 4:58 pm

Not that I'm aware of, but we never use Goautodial/vicidialnow.

It installs pretty easily on vicibox/openSuSE just following their instructions.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby ctc_ryan » Wed Jul 06, 2011 2:13 pm

Hi Matt,

How about in Vicidial? how can we test the text-to-speech? Do we need to edit something on Campaigns or Admin TTS?

We already installed a license voice and port from Cepstral.
ctc_ryan
 
Posts: 14
Joined: Wed Jun 22, 2011 3:20 pm

Postby mflorell » Wed Jul 06, 2011 10:00 pm

Did you enable TTS in System Settings?

Did you create a TTS prompt in the Text To Speech section?
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby ctc_ryan » Mon Jul 11, 2011 9:36 am

Thanks for the reply Matt! we were able to get it working.

We purchased Callie-8kHz voice from Cepstral however when we test it the voice is choppy.

Here's our TTS Text:

<break strength='strong' /> <prosody rate='+1.20'> <prosody pitch='+50%'> <prosody volume='soft'> Hi Sir.<break strength='strong' /> I am calling <break strength='strong' /> in reference to case 1. 2. 3. 4. 5 <break strength='medium' /> to conduct a quick customer satisfaction survey.<break strength='strong' /> Is the IT staff friendly.<break strength='strong' /> Press 1 for yes.<break strength='strong' /> Press 2 for no.


Your help would greatly be appreciated. TIA!
ctc_ryan
 
Posts: 14
Joined: Wed Jun 22, 2011 3:20 pm

Postby mflorell » Mon Jul 11, 2011 11:24 am

Never tried Callie before, we usually use Allison. Could you post the recording of this to the issue tracker so we can listen to what is being said?

Have you tried it without the changes in pitch and strength?
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby ctc_ryan » Mon Jul 11, 2011 12:59 pm

We already set it to default but it didn't make any changes. Does the sound card matters? I was able to read some forums and they mentioned that sound cards matter. Is it true?
ctc_ryan
 
Posts: 14
Joined: Wed Jun 22, 2011 3:20 pm

Postby mflorell » Mon Jul 11, 2011 1:56 pm

Sound cards should not have an effect, and have never had an effect on the dozens of servers we have installed Cepstral on, although we have not tried every one so it could be possible.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby ctc_ryan » Mon Jul 11, 2011 2:40 pm

Have you encountered voice quality issues before using Cepstral voice? what could be the probable causes and its solutions?
ctc_ryan
 
Posts: 14
Joined: Wed Jun 22, 2011 3:20 pm

Postby mflorell » Mon Jul 11, 2011 2:52 pm

No, we have not encountered the voice quality issues that you described with Cepstral before.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby ctc_ryan » Tue Jul 12, 2011 10:54 am

Hi Matt,

We have already uploaded the recording to Issue Tracker:

0000509 Bugs minor new 2011-07-12 Vici TTS - Callie-8kHz Voice Sounds Choppy/Garbled

Hope you can help us with this.


Thanks!
ctc_ryan
 
Posts: 14
Joined: Wed Jun 22, 2011 3:20 pm

Postby mflorell » Tue Jul 12, 2011 2:08 pm

That sounds like pretty bad TTS generation, not sure for the reason it sounds so bad, but the issue is most likely in the engine, not with your server per-se. Like I said, we never use Callie, but we will usually use static wav files for the parts of the prompt that stay the same and only use TTS for the dynamic parts, this always ends up sounding much better as a whole.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Text To Speech

Postby roll72 » Wed Apr 01, 2015 11:14 am

Hello,

I recently installed goautodial 3.0 and I'm surprised not to see any TTS menu in the goautodial menu, neither the original vicidal GUI ? is it supported anymore ?
roll72
 
Posts: 82
Joined: Wed Jun 10, 2009 12:32 pm

Re: Text To Speech

Postby mflorell » Thu Apr 02, 2015 5:44 am

I can't speak for GoAutoDial, but Vicidial still supports it, you just have to enable it in System Settings before you see the admin sections.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to ViciDialNow - GoAutoDial

Who is online

Users browsing this forum: No registered users and 43 guests