ALT Auto Dialing

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

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ALT Auto Dialing

Postby callcrazy » Wed Oct 27, 2010 4:39 pm

I have a campaign setup and a list with 1 lead.

The lead has 2 phone numbers on it.

The primary phone dials, however it doesn't seem to dial the ALT number if no one answers.

In campaign settings I have:

Dial Status - NA on the list.
Dial Method - RATIO
Auto Dial Level - 1
Available Only Tally - Y
Auto Alt-Number Dialing - ALT_ONLY

In Campaigns - Auto-Alt Dial - <campaign>

I have the NA status on this list along with the others AA A B N NA DC.

The hopper is running every minute from cron and this seems to be working.

Is there something I'm missing setting wise? Is there a script that is running to trigger the additional dial?

Thanks!
Vicibox 6.0.4 from .iso | VERSION: 2.12-538a BUILD: 160122-1401 | Asterisk 1.8.32.3-vici | 1xDB, 2xWeb, 7xPBX | Amfeltec Timers | Sangoma/Lyra AMD | Dell Hardware
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Postby mflorell » Wed Oct 27, 2010 10:37 pm

What Auto-Alt-Dial statuses are active for this campaign?
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Postby callcrazy » Thu Oct 28, 2010 6:48 am

In Campaigns - Auto-Alt Dial - <campaign>

I have AA A B N NA DC.
Vicibox 6.0.4 from .iso | VERSION: 2.12-538a BUILD: 160122-1401 | Asterisk 1.8.32.3-vici | 1xDB, 2xWeb, 7xPBX | Amfeltec Timers | Sangoma/Lyra AMD | Dell Hardware
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Postby mflorell » Thu Oct 28, 2010 7:41 am

We have made a few changes and bug fixes since 2.2.1, but as described it should be working. I would suggest upgrading to SVN/trunk and then posting FastAGI_log logfile output as well as vdautodial logfile output if this still doesn't work for you.
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Postby callcrazy » Thu Oct 28, 2010 9:29 am

For anyone experiencing this issue I fixed the problem.

My ALT number was on the DNC list :(

HAHA

mflorell: I'm still getting the hang of where everything is being logged to and your fast_log was what I needed to find out the DNC issue. Thanks!
Vicibox 6.0.4 from .iso | VERSION: 2.12-538a BUILD: 160122-1401 | Asterisk 1.8.32.3-vici | 1xDB, 2xWeb, 7xPBX | Amfeltec Timers | Sangoma/Lyra AMD | Dell Hardware
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Re: ALT Auto Dialing

Postby callcrazy » Wed Jan 23, 2013 2:29 pm

Just googled an issue and was brought here to see that I had the answer >2 years ago but forgot! :oops:
Vicibox 6.0.4 from .iso | VERSION: 2.12-538a BUILD: 160122-1401 | Asterisk 1.8.32.3-vici | 1xDB, 2xWeb, 7xPBX | Amfeltec Timers | Sangoma/Lyra AMD | Dell Hardware
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Re: ALT Auto Dialing

Postby Fcsouza86 » Fri Jan 29, 2016 9:01 am

I have problems too.

Status AM, ALM: dont call on the alternate numbers
AL(example): call in all numbers

Any sugestions?




EDIT: VERSION: 2.10-462a
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Re: ALT Auto Dialing

Postby callcrazy » Fri Jan 29, 2016 9:25 am

Fcsouza86,

It's quite interesting that you posted this question today because my colleague and I are going to post a very similar question soon in how to handle this issue in 2.12 SVN 2475 which is current as of 1/22/2016.

It seems there may be a deficiency that I'm unsure how to handle. Once I get that thread posted I'll loop you into the discussion.
Vicibox 6.0.4 from .iso | VERSION: 2.12-538a BUILD: 160122-1401 | Asterisk 1.8.32.3-vici | 1xDB, 2xWeb, 7xPBX | Amfeltec Timers | Sangoma/Lyra AMD | Dell Hardware
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Re: ALT Auto Dialing

Postby Fcsouza86 » Fri Jan 29, 2016 11:33 am

callcrazy wrote:Fcsouza86,

It's quite interesting that you posted this question today because my colleague and I are going to post a very similar question soon in how to handle this issue in 2.12 SVN 2475 which is current as of 1/22/2016.

It seems there may be a deficiency that I'm unsure how to handle. Once I get that thread posted I'll loop you into the discussion.


Ok, tks for your heads up.
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