Facing weird issue

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Facing weird issue

Postby abhi51193 » Mon Aug 18, 2014 8:47 am

I am having goautodial 2.1 installed from iso

Vicidial version
VERSION: 2.4-309a
BUILD: 110430-1642
© 2011 ViciDial Group

Asterisk version- 1.4.39.1-vici

I am facing a issue like when dialing in Uk Calls are coming normally then after 2-3 mins agents go on wait fr 4-5min then again calls hit one by one makes 20-30 calls on wait and then again it makes agent on wait fr more than 4-5 min

CLI report-

[Aug 18 19:16:39] -- Called 441252835613@jb
[Aug 18 19:16:39] == Parsing '/etc/asterisk/manager.conf': [Aug 18 19:16:39] Found
[Aug 18 19:16:39] == Manager 'sendcron' logged on from 127.0.0.1
[Aug 18 19:16:39] -- Executing [54129441252835930@default:1] AGI("Local/54129441252835930@default-52f0,2", "agi://127.0.0.1:4577/call_log") in new stack
[Aug 18 19:16:39] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Aug 18 19:16:39] -- Executing [54129441252835930@default:2] Dial("Local/54129441252835930@default-52f0,2", "SIP/441252835930@jb|55|o") in new stack
[Aug 18 19:16:39] -- Called 441252835930@jb
[Aug 18 19:16:40] == Manager 'sendcron' logged off from 127.0.0.1
[Aug 18 19:16:40] == Manager 'sendcron' logged off from 127.0.0.1
[Aug 18 19:16:40] == Manager 'sendcron' logged off from 127.0.0.1
[Aug 18 19:16:40] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Aug 18 19:16:40] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Aug 18 19:16:42] ERROR[4762]: utils.c:967 ast_carefulwrite: write() returned error: Broken pipe
[Aug 18 19:16:42] ERROR[4762]: utils.c:967 ast_carefulwrite: write() returned error: Broken pipe
[Aug 18 19:16:42] ERROR[4762]: utils.c:967 ast_carefulwrite: write() returned error: Broken pipe
[Aug 18 19:16:42] == Manager 'sendcron' logged off from 127.0.0.1
[Aug 18 19:16:42] == Spawn extension (default, 54129441236872786, 2) exited non-zero on 'Local/54129441236872786@default-1c62,2'
[Aug 18 19:16:42] -- Executing [h@default:1] DeadAGI("Local/54129441236872786@default-1c62,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------") in new stack
[Aug 18 19:16:42] == Parsing '/etc/asterisk/manager.conf': [Aug 18 19:16:42] Found
[Aug 18 19:16:42] == Manager 'sendcron' logged on from 127.0.0.1
[Aug 18 19:16:42] -- Executing [54129441252836878@default:1] AGI("Local/54129441252836878@default-8fb7,2", "agi://127.0.0.1:4577/call_log") in new stack
[Aug 18 19:16:42] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Aug 18 19:16:42] -- Executing [54129441252836878@default:2] Dial("Local/54129441252836878@default-8fb7,2", "SIP/441252836878@jb|55|o") in new stack
[Aug 18 19:16:42] -- Called 441252836878@jb
[Aug 18 19:16:43] -- AGI Script agi://127.0.0.1:45


Please help me to troubleshoot this problem
https://t.me/pump_upp
abhi51193
 
Posts: 10
Joined: Fri Aug 15, 2014 1:11 am

Re: Facing weird issue

Postby gardo » Tue Aug 19, 2014 12:09 pm

We highly recommend upgrading to GOautodial CE 3.3. The version you are using is more than 3 years old and is no longer supported.
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004


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