Enable Whisper

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Enable Whisper

Postby rickym » Mon Aug 20, 2012 12:52 pm

Hello,

We know how to MONITOR and BARGE calls, we'd like to have the ability to WHISPER calls (so only the agent can hear us). We're looking for someone who can go into our system and modify it to enable whisper. This is a change we need very soon.

Please let us know what price and timeframe you require to make this happen.

Thanks,
Ricky
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Re: Enable Whisper

Postby krishnakeshwar » Mon Aug 27, 2012 5:02 am

As per me there is no option for whisper mode in vicidial you have to configure this through asterisk. if you have knowlage about astrisk you can do easily. search "chanspy " in google and it will help you how to configure. or

contact me :

skype and gmail : krishnakeshwar

I will configure whisper mode or guide you how to operate that ...
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Re: Enable Whisper

Postby williamconley » Mon Apr 08, 2013 3:34 pm

We have modified "barge" to be "whisper" instead for a couple clients. less obtrusive (ok: less expensive!) than adding a 3rd option for whisper. we originally did this to offer the clients the possibility to whisper without spending a lot of $$, and expected that if they liked it they would pay to have the 3rd option added eventually. however, so far no customers have chosen to make that change. either they are happy with whisper, or they just don't use it enough to pay for a monitor/barge/whisper ... or perhaps they did not like the whisper function. but it is fairly easy to modify the barge function to become a whisper function as long as you have 1.4 asterisk available.

the vicidial group has reported segfault errors resulting from whisper, but we have not yet had any reports of this problem after the change.
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Re: Enable Whisper

Postby omarrodriguezt » Fri Apr 03, 2015 1:49 pm

We just added the whisper feature and share the code with the team here: http://www.vicidial.org/VICIDIALmantis/view.php?id=840
Notice, you will see a third option in the realtime to choose between: Listen, Barge or Whisper
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Re: Enable Whisper

Postby dspaan » Thu Jul 28, 2016 11:18 pm

Hi, thanks for contributing this code! A supervisor just told me he tried to use this new feature but it isn't working. Do we need to adjust a setting somewhere before it works?

We have already enabled this in system settings:

Enable Agent Whisper Monitoring

Using vicibox 7 with asterisk 11.
Regards, Dennis

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Re: Enable Whisper

Postby williamconley » Thu Jul 28, 2016 11:21 pm

What did you choose in the Realtime Dropdown?
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Re: Enable Whisper

Postby dspaan » Thu Jul 28, 2016 11:31 pm

whisper?

and a supervisor phone login of course
Regards, Dennis

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Re: Enable Whisper

Postby williamconley » Fri Jul 29, 2016 12:48 am

OK: then define "isn't working". Was there a whisper option on the page for each agent session? Did they push this button? Did ANYthing happen? ...

Tech support ... details ...
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Re: Enable Whisper

Postby Qressor » Thu Sep 29, 2016 11:36 pm

and a supervisor phone login of course
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Re: Enable Whisper

Postby dspaan » Fri Sep 30, 2016 3:01 am

What do you mean by supervisor phone login?
I'm using my personal extension, i tried two actually one IAX2 and one SIP.
I'm logged in with my admin account, otherwise you can't even see the realtime report.

I'm on 2.12b0.5 SVN 2553.
Asterisk 11.22.0-vici

When i enter my extension into the realtime screen and choose whisper i get to see the LISTEN and WHISPER links for every agent. When i click whisper i get called and i can follow the conversation but the agent can't hear me. To verify i dialed my own phone from my extension, so the problem is not with my microphone.
Regards, Dennis

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SVN Version: 2951
DB Schema Version: 1540
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Re: Enable Whisper

Postby williamconley » Fri Sep 30, 2016 12:56 pm

dspaan wrote:What do you mean by supervisor phone login?
I'm using my personal extension, i tried two actually one IAX2 and one SIP.
I'm logged in with my admin account, otherwise you can't even see the realtime report.

I'm on 2.12b0.5 SVN 2553.
Asterisk 11.22.0-vici

When i enter my extension into the realtime screen and choose whisper i get to see the LISTEN and WHISPER links for every agent. When i click whisper i get called and i can follow the conversation but the agent can't hear me. To verify i dialed my own phone from my extension, so the problem is not with my microphone.

That was a troll dude.
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Re: Enable Whisper

Postby Alex » Thu Jan 12, 2017 5:22 am

Hi. Is your requirement full filled? Else I can help you with the configuration of whisper option in VICIdial. Please let me know.
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Re: Enable Whisper

Postby dspaan » Thu Jan 12, 2017 11:31 am

No, it still isn't working for me. Please share any info you have on this.
Regards, Dennis

Vicibox 8.0.1
Version: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
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Re: Enable Whisper

Postby Alex » Sat Jan 14, 2017 5:25 am

Hi,
Thanks for your reply. Which version of VICIdial you are using?
& also u can provide me your mail ID for further communication.
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Re: Enable Whisper

Postby williamconley » Sun Jan 22, 2017 3:27 am

dspaan wrote:No, it still isn't working for me. Please share any info you have on this.

verify the vicidial version in admin->servers is correct for the server(s) in question

are you trying to whisper on the same server as the agent's phone?

how about a wee bit of CLI output from an attempt ... any errors would be good to check on.
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Re: Enable Whisper

Postby Scripts » Wed Sep 26, 2018 4:01 pm

where can we find the Enable Whisper option in the current version of Vici Dial? :?:
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Re: Enable Whisper

Postby williamconley » Wed Sep 26, 2018 5:08 pm

Enabling and disabling features is usually in the admin system settings. I'd have answered more directly had you actually avoided use of "current". hang your head in shame. Post your version!
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