New project - Consultant wanted

This is the forum used by people to post job openings or requests for quotes or consultations

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

New project - Consultant wanted

Postby brunel » Sun Mar 11, 2018 11:06 am

New installation in the UK

We’re growing our Telesales team – at least two office-based – most will be home-based (if that works).

Initially five or six agents, could grow much larger (40+).

B2C, Outbound, calling UK consumers aged 50+ setting appointments for field sales.

I expect 50% of calls will be to mobiles – use FCT to keep call costs down?

UK Telephone Preference Service "do not call" is important – can it be done by API – or best to clean the lists first? Who’s best to use?

CRM nice to have – ideal if field sales on mobiles/tablets can use it as well for diaries – which CRM?

Where’s best to source UK B2C data?

UK Information Commissioner Office/Data Protection/GDPR would be good.

Want to be UK Ofcom compliant – minimise unconnected calls and play a recorded message if we can’t speak to the dialled call.

Will probably need blended inbound/outbound.

Agents need scripts, collect data, send emails/SMS.

Want to record 100% of the calls - it’s not a regulated industry but we want to be the good guys and make sure all of our staff treat people fairly – will need a recorded announcement for inbound calls and a simple IVR – will probably need a compliance/audit/quality control person.

What else do we need that I don’t know to ask for?

What can you provide, how long will it take, what will it cost?

Thanks for reading.
Posts: 1
Joined: Sun Mar 11, 2018 6:21 am

Re: New project - Consultant wanted

Postby BrianGambleII » Mon Mar 12, 2018 2:48 pm

Our objective is to create a financially efficient investment package for our clients while developing and growing long term partnerships. We are confident that our value-based pricing is highly competitive and will enable us to deliver the highest level of efficiency while maintaining minimal operation costs for our clients. For More info feel free to visit our web site at or contact me (818)857-8140

Brian Gamble
Director of Sales
Market Management Solutions
Posts: 1
Joined: Mon Mar 12, 2018 11:58 am

Return to Jobs - Requests for Consultation

Who is online

Users browsing this forum: No registered users and 3 guests