vicidial.org

Posted: **Tue Dec 08, 2020 7:04 am**

Is there a way to force agents to log in using the phone alias instead of an individual phone?

ViciBox v.8.1.2 181002 | VERSION: 2.14-729a BUILD: 191114-0923 | Asterisk 13.21.1-vici | 1Web 1DB 4Asterisk | No additional software

Posted: **Thu Dec 10, 2020 3:17 pm**

Aliases "group" phones together. General methodology has the phones with a similar login name as the Alias ID. This is not, however, a requirement. Just change the login name for the phone to something the agents do not know. Never tried it, but it should work.

Posted: **Fri Dec 18, 2020 9:17 pm**

I use this feature on many clients and it works very well.

vicidial.org

Force use of phone alias

Force use of phone alias

Re: Force use of phone alias

Re: Force use of phone alias