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Receiving SMS on DID

PostPosted: Wed Sep 05, 2018 8:15 am
by jkaiser
Hi All

This is my first post to Vicidial forum

I am using VERSION: 2.9-441a
BUILD: 140612-1628

How can we configure campaign where i can receive SMS messages from different mobile numbers on DID and transfer same SMS to available agent.

I am running a program where users first send SMS and then call. Configuration of voice calls is easy. I want the SMS from specific number to be saved somewhere (I am really not sure where) and when the call comes from the same number, both SMS and call are distributed to available agent.

I am not a computer geek or a programmer. I am just a sale manager so pardon my incompetence in technical matters. I have a technical team for implementation though.

Thanks in advance for your help

Re: Receiving SMS on DID

PostPosted: Thu Sep 06, 2018 3:48 pm
by mflorell
We recommend using a SMS-to-email gateway provider and then handling those messages as Emails within VICIdial. We have several clients that have set this functionality up this way.

Re: Receiving SMS on DID

PostPosted: Fri Sep 07, 2018 1:19 am
by jkaiser
mflorell wrote:We recommend using a SMS-to-email gateway provider and then handling those messages as Emails within VICIdial. We have several clients that have set this functionality up this way.


Thanks for the reply. I hope you are already aware of my incompetence in programming. Can you please name a few SMS-to-email gateway providers

Thanks

Re: Receiving SMS on DID

PostPosted: Fri Sep 07, 2018 5:08 am
by mflorell
No programming involved, but it does depend on the country you want to handle calls in. If you Google "SMS to email provider" you will see several of them.