ratio manager based on closer's waiting for calls

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ratio manager based on closer's waiting for calls

Postby TwistedFister » Wed Nov 29, 2017 7:15 pm

Vicibox 7.0.3 from .iso | Vicidial 2.14-579a Build 161128-1746 | Asterisk 11.22.0-vici | CLuster setup: 1 web 1 DB 1 Slave DB 8 telephony | No Digium/Sangoma Hardware | No Extra Software After Installation

I found a feature by the Poundteam called the Ratiomanager which will raise or lower the ratio based on drop percentage and that is close to what we are looking for. This is our work flow currently.

Two separate ratio campaigns for openers who transfer calls to one ingroup which consists of all the closers who are on a separate campaign. We base out outbound dialing pace on keeping our closers on the phone and not waiting for a call regardless of drop rate and have to adjust ratio every 10 mins or so. Is it even possible to create a script that would check if there is x number of closers waiting for a call for x number of seconds or x number of calls in queue and would increase or decrease the ratio of the opener campaign?
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Re: ratio manager based on closer's waiting for calls

Postby williamconley » Wed Nov 29, 2017 7:23 pm

Poundteam's RatioManager could be adjusted for this. Vicidial itself has no current function to allow one campaign to control another's dial ratio in any way.

Your statement implies that "idling" fronters is acceptable, but idling closers is not, which is the opposite of how Vicidial works.
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Re: ratio manager based on closer's waiting for calls

Postby TwistedFister » Wed Nov 29, 2017 7:41 pm

william,

thank you for your response. How would we go about this? Purchase the ratio manager first then pay for customization?
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Re: ratio manager based on closer's waiting for calls

Postby williamconley » Wed Nov 29, 2017 8:03 pm

TwistedFister wrote:william,

thank you for your response. How would we go about this? Purchase the ratio manager first then pay for customization?


That would do it. After it's installed "stock", the source can be altered to your requirements.
Vicidial Installation and Repair, plus Hosting and Colocation
SugarCRM integration - Customization and Add-ons - We Bring It All Together.
http://www.PoundTeam.com # 352-269-0000 # +44 (203) 769-2294 # +506 4001-8914
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