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Matured and nonmatured calls report

PostPosted: Sat Nov 12, 2016 1:52 am
by siva.ssk7
Hi, Is it possible to take matured and non matured calls report

Re: Matured and nonmatured calls report

PostPosted: Sat Nov 12, 2016 2:08 am
by mflorell
You are going to have to explain in more detail exactly what you are looking for.

Re: Matured and nonmatured calls report

PostPosted: Sat Nov 12, 2016 2:30 am
by siva.ssk7
I'm upload 1000 leads and dialing thru predictive mode and i need the report for matured calls and non matured calls like NA, N, Busy

Re: Matured and nonmatured calls report

PostPosted: Sat Nov 12, 2016 7:16 am
by mflorell
What kind of report are you looking for exactly?

Re: Matured and nonmatured calls report

PostPosted: Fri Nov 18, 2016 3:03 am
by siva.ssk7
I'm asking if i'm dialing through preview mode i can able to select the disposition like spoken even it's RNR also. I need to pull out the report matured and non matured calls

Re: Matured and nonmatured calls report

PostPosted: Fri Nov 18, 2016 6:18 am
by mflorell
Have you tried the Calls Export Report?

Re: Matured and nonmatured calls report

PostPosted: Tue Nov 22, 2016 12:11 am
by siva.ssk7
It will work with predictive mode only right.. If i'm doing preview dialing the disposition is in user end only. I can also dispose the call as spoken even the customer didn't pick the call