Real-time Inbound stats

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Real-time Inbound stats

Postby batanglanot » Tue May 14, 2013 9:14 am

Hi,

I'd like to know if Vicidial is capable of displaying the real-time inbound stats like:

DIAL LEVEL: 1.000 TRUNK SHORT/FILL: / 0 FILTER: NONE TIME: 2013-05-10 03:49:41
DIALABLE LEADS: 0 CALLS TODAY: 0 AVG AGENTS: 0.00 DIAL METHOD: INBOUND_MAN
HOPPER ( min/auto ): 50 / 0 DROPPED / ANSWERED: 0 / 0 DL DIFF: 0.00 STATUSES: NEW
LEADS IN HOPPER: 0 DROPPED PERCENT: 0% DIFF: 0.00% ORDER: RANDOM
AGENT AVG WAIT: 0 AVG CUSTTIME: 0 AVG ACW: 0 AVG PAUSE: 0
Here's for the in-group stats:
CALLS TODAY: 0 TMA 1: 0% Average Hold time for Answered Calls: 0
DROPS TODAY: 0 TMA 2: 0% Average Hold time for Dropped Calls: 0
ANSWERS TODAY: 0 DROP PERCENT: 0% Average Hold time for All Calls: 0

Right now it is not showing in our real-time monitoring display so i'm wondering is something's wrong with our dialer or it's not a feature yet.

Thanks.

ViciBox Redux v.3.1.15 | Vicidial 2.4-357a Build 120125-2107 | Asterisk 1.4.39.2 | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation |Intel® Xeon® 5600
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Re: Real-time Inbound stats

Postby omarrodriguezt » Tue May 14, 2013 10:39 am

Hello,
Did you activate it the Inbound=Yes, in the realtime, in the menu Choose Report Display Options?
http://www.ITContinental.com
Dedicated USA Servers - Vicibox - Vicidial - Limesurvey - Vtiger CRM - More than 15 years experience - Hablamos Español
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Location: Dominican Republic

Re: Real-time Inbound stats

Postby batanglanot » Wed May 15, 2013 11:25 am

Hi,

Yes. Inbound=yes is already activated but still no stats is showing. Is the current version of our Vicidial capable of displaying the stats I've mentioned in my first post?

Thanks.
batanglanot
 
Posts: 9
Joined: Fri Apr 05, 2013 4:15 am

Re: Real-time Inbound stats

Postby omarrodriguezt » Fri May 17, 2013 5:21 pm

I have the s version 2.4-357a
BUILD: 120125-2107
Is this an inbound only campaign?
How do you created this campaign, did you copied using the GUI of directly by the database ( I had the same issue once, and was because I copy the campaign using the database)?
http://www.ITContinental.com
Dedicated USA Servers - Vicibox - Vicidial - Limesurvey - Vtiger CRM - More than 15 years experience - Hablamos Español
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic


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