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carpenox wrote:you mean like to dial the customer name? no, the phone number is the only way
asterisknoob wrote:carpenox wrote:you mean like to dial the customer name? no, the phone number is the only way
Not with name. Like source ID field or any customer field with numbers only.
For example i uploaded the leads data in the list Like this:
Phone No, source id, or customer field unique numeric as identity.
123456789, 12345, 12345.
So when will i dial 12345 the system should dial 123456789.
This is the same thing like we can dial lead_id over phone no.
But here i want my own defined code. via predefined field or any custom field.
Thanks.
williamconley wrote:asterisknoob wrote:carpenox wrote:you mean like to dial the customer name? no, the phone number is the only way
Not with name. Like source ID field or any customer field with numbers only.
For example i uploaded the leads data in the list Like this:
Phone No, source id, or customer field unique numeric as identity.
123456789, 12345, 12345.
So when will i dial 12345 the system should dial 123456789.
This is the same thing like we can dial lead_id over phone no.
But here i want my own defined code. via predefined field or any custom field.
Thanks.
Please be a bit more clear about your full situation, cuz I'm guessing here: But ... is your goal ...
You have codes for clients (I'm thinking account numbers or something similar). You would like your agent who has a sheet of paper in front of him with that account number on it to be able to enter the account number and dial one (or all?) the numbers associated with that account number until reaching a human and then let the agent move on to the next lead?
Are you talking about one agent in a room of 20 each with their own stack of papers (or firefox tab) with customer codes?
You *could* set up a page in an iFrame (in the agent's logged in session) and code the page to pull all the leads with the associated code into the LIST associated with that agent which would then cause those leads to be called in that specific agent's campaign immediately (assuming either dialed-since-last-reset=NO or the script changes them all to "NO" during the list move). NO custom Vicidial code required, but one independent page in php on the server in question. Likely you would also have the previoiusly "pulled" leads pushed back to their original lists as new ones are pulled in or use an end-call URL in the campaign to push them back after the "customer contacted" dispo occurs or you run out of leads for this customer.
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