Configuration for agent status button

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Configuration for agent status button

Postby ruchi.patel754 » Fri Nov 08, 2019 6:41 am

Hello Team,

I want to know about agent status button configuration which showing in right side.
Can you please send me steps for it?
Do we disable this button?
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Re: Configuration for agent status button

Postby alo » Sun Nov 10, 2019 12:48 am

This is a User group setting.
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Re: Configuration for agent status button

Postby ruchi.patel754 » Sun Nov 10, 2019 11:40 pm

Which settings are there in usergroup?
Can you please send me a steps for it?

Thanks in advance
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Re: Configuration for agent status button

Postby nurklux » Mon Oct 25, 2021 4:45 pm

alo wrote:This is a User group setting.


Good day,
Please please how can I route incoming call to a Pstn direct eg I want to route incoming calls to 23480xxxxxxxxx.
Thanks.
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Re: Configuration for agent status button

Postby carpenox » Tue Oct 26, 2021 6:06 pm

nurklux,

please start a new thread about this since its a different topic and not related, but to answer your question, you point the DID you are taking incoming calls to, to use EXTEN and then enter your dial prefix for your carrier and the number you want to send it to

Ruchi,

Am i understanding that you want to disable the agent status in the agent screen? you can do so in the user group settings on this area:

Image

hope this helps

Chris
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