Agent are automatically being paused

[hpsmags]

we are running 5 agents and for some reason they are automatically being put on pause.... on their screen it show that they are resumed and active but when you look at the managers screen it show they are paused.

Could a sip channel deadlock cause this?

Dec 9 18:46:02 VERBOSE[337] logger.c: == Parsing '/etc/asterisk/manager.conf': Dec 9 18:46:02 VERBOSE[337] logger.c: == Parsing '/etc/asterisk/manager.conf': Found
Dec 9 18:46:02 VERBOSE[337] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
Dec 9 18:46:02 DEBUG[337] manager.c: Manager received command 'MailboxCount'
Dec 9 18:46:02 DEBUG[337] manager.c: Manager received command 'Ping'
Dec 9 18:46:02 DEBUG[2282] manager.c: Manager received command 'Command'
Dec 9 18:46:02 DEBUG[2282] channel.c: Avoiding deadlock for 'SIP/voiprsip-08b98518'
Dec 9 18:46:02 DEBUG[334] manager.c: Manager received command 'Logoff'
Dec 9 18:46:02 VERBOSE[334] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
Dec 9 18:46:02 VERBOSE[306] logger.c: -- AMD: Word detected. iWordsCount:2
Dec 9 18:46:02 DEBUG[337] manager.c: Manager received command 'MailboxCount'
Dec 9 18:46:02 DEBUG[337] manager.c: Manager received command 'Ping'
Dec 9 18:46:02 DEBUG[2122] chan_sip.c: (Provisional) Stopping retransmission (but retaining packet) on '7a90f2cb6d4ad7ce4b6fb79e2ef25015@69.87.277.76' Request 102: Found
Dec 9 18:46:02 DEBUG[2122] chan_sip.c: (Provisional) Stopping retransmission (but retaining packet) on '7a90f2cb6d4ad7ce4b6fb79e2ef25015@69.147.237.36' Request 102: Found
Dec 9 18:46:02 VERBOSE[32764] logger.c: -- SIP/voiprsip-08b3a3c8 is ringing
Dec 9 18:46:02 VERBOSE[32764] logger.c: -- SIP/voiprsip-08b3a3c8 is making progress passing it to Local/918474263544@default-973b,2
Dec 9 18:46:02 DEBUG[337] manager.c: Manager received command 'MailboxCount'
Dec 9 18:46:02 DEBUG[337] manager.c: Manager received command 'Ping'
Dec 9 18:46:02 VERBOSE[32664] logger.c: -- AGI Script agi-VDAD_LB_transfer.agi completed, returning 0
Dec 9 18:46:02 VERBOSE[32664] logger.c: -- Executing Answer("SIP/voiprsip-08bdeca8", "") in new stack
Dec 9 18:46:02 VERBOSE[32664] logger.c: -- Executing Playback("SIP/voiprsip-08bdeca8", "vm-goodbye") in new stack
Dec 9 18:46:02 DEBUG[32664] channel.c: Scheduling timer at 160 sample intervals
Dec 9 18:46:02 VERBOSE[32664] logger.c: -- Playing 'vm-goodbye' (language 'en')
Dec 9 18:46:02 DEBUG[337] manager.c: Manager received command 'MailboxCount'
Dec 9 18:46:02 DEBUG[337] manager.c: Manager received command 'Ping'
Dec 9 18:46:02 DEBUG[2122] chan_sip.c: (Provisional) Stopping retransmission (but retaining packet) on '641671e85d13d080344d25533fb52308@69.147.237.36' Request 102: Found
Dec 9 18:46:02 VERBOSE[32760] logger.c: -- SIP/voiprsip-08b91520 is ringing
Dec 9 18:46:02 DEBUG[2122] chan_sip.c: (Provisional) Stopping retransmission (but retaining packet) on '641671e85d13d080344d25533fb52308@69.147.237.36' Request 102: Found
Dec 9 18:46:02 VERBOSE[32760] logger.c: -- SIP/voiprsip-08b91520 is making progress passing it to Local/918478449887@default-9849,2
Dec 9 18:46:02 VERBOSE[306] logger.c: -- AMD: Changed state to STATE_IN_SILENCE
Dec 9 18:46:02 DEBUG[337] manager.c: Manager received command 'MailboxCount'
Dec 9 18:46:02 DEBUG[337] manager.c: Manager received command 'Ping'
Dec 9 18:46:02 DEBUG[2282] manager.c: Manager received command 'Command'
Dec 9 18:46:02 DEBUG[337] manager.c: Manager received command 'MailboxCount'
Dec 9 18:46:02 DEBUG[337] manager.c: Manager received command 'Ping'
Dec 9 18:46:02 DEBUG[337] manager.c: Manager received command 'Logoff'
Dec 9 18:46:02 VERBOSE[337] logger.c: == Manager 'sendcron' logged off from 127.0.0.1
Dec 9 18:46:02 VERBOSE[306] logger.c: -- AMD: Word detected. iWordsCount:3

-------------------------------------
2008-12-10 20:03:05|| number call dialed|ARTESIAN|V1210200305000059084|INSERT INTO vicidial_manager values('','','2008-12-10 20:03:05','NEW','N','69.197.251.38','','Originate','V1210200305000059084','Exten: 8369','Context: default','Channel: Local/912246999013@default','Priority: 1','Callerid: "V1210200305000059084" <8476700213>','Timeout: 60000','','','','')|-6.00|NONE||
2008-12-10 20:03:05|| number call dialed|ARTESIAN|V1210200305000059085|INSERT INTO vicidial_manager values('','','2008-12-10 20:03:05','NEW','N','69.147.237.36','','Originate','V1210200305000059085','Exten: 8369','Context: default','Channel: Local/918478443149@default','Priority: 1','Callerid: "V1210200305000059085" <8476700213>','Timeout: 60000','','','','')|-6.00|NONE||
2008-12-10 20:03:05|| dead call vac deleted|190091|59049|V1210200223000059049|1228957385|1|||
2008-12-10 20:03:05|| dead NA call added to log 1228957344.9679000|59049|8478444415|BUSY|B|1||
2008-12-10 20:03:05|| dead call vac lead marked B|59049|8478444415|BUSY||
2008-12-10 20:03:05|| dead call vla agent PAUSED 0E0|59049|8478444415|BUSY||
2008-12-10 20:03:05|| lagged call vla agent PAUSED 0E0|20081210200235|20081210200255|20081210200305||
2008-12-10 20:03:05|| lagged call vac agent DELETED 0E0|2008-12-10 20:01:05||
2008-12-10 20:03:05|| lastcalldate UPDATED 1|'1050'||
2008-12-10 20:03:05|| logindate UPDATED 1|'ARTESIAN'||

[mflorell]

astguiclient version?

[hpsmags]

2.0.4-142

[mflorell]

We have done a lot to fix this in SVN trunk, but it would require an upgrade.

[hpsmags]

if we upgrade to the newest version do we lose all of our records?

[mflorell]

No, you won't loose any records or settings.