changing phone_number via agc interface

[enjay]

Code: Select all

| 1214402742.945006 |  397437 | 20000052 | PLASTY      | 2008-06-25 10:05:48 |  1214402748 | 1214402813 |            65 | INCALL | 1          | 6029399999   | 3238 | AUTO     | N         | TSR        | CALLER      |

| 1214402846.945072 |  397437 | 20000052 | PLASTY      | 2008-06-25 10:07:29 |  1214402849 | 1214402930 |            81 | CBHOLD | 1          | 6029812525   | 3238 | MANUAL   | N         | TSR        | AGENT       |


when the phone number is changed through the agc.php interface it appears that it is creating an issue with vicidial_log.

The first item listed is the original number, and if they change the phone number then when they disposition it dispositions as an entirely new entry so Im showing a bunch of INCALL statuses in my vicidial_log for these people.

Additionally when I change the phone number in the interface its not actually submitting that information to the database..

[mflorell]

Phone number is not an updatable field in vicidial.php. As for your other problem with the logs, I will have to teset that on my test system to confirm. What astguiclient version is this?

[enjay]

VERSION: 2.0.5-126 BUILD: 80414-1505

[mms1]

In reference to the un-editable phone_number field. Is there another way around manually changing phone numbers in the database?

From 3 days of calling we have roughly 33 phone number changes to make. This occurs when someone in the list states that they do not want us to call on the main number but call a different number back in a few days.

None of our calling is manual dialing so since the phone number is not editable from the Agent Interface there is no easy method for making sure the new number is dialed when it is called back at a later time.

Our current procedure is to have the agents code it as a wrong number and then write on paper the record info (old and new phone number) so that we can make the change manually in the database and then re disposition to a callback.

This is time consuming as well as a poor method of doing things because we cannot easily callback the record when the person requested.

Anyone have suggestions on a better method of handling this?

Thanks in advance!
Alex

[mflorell]

I will look into adding a campaign option to allow for the changing of the main phone_number field.

As for a quick fix, would allowing the phone_number to be changable in the admin lead modify page be a possible solution?

[mms1]

Yea that'd be a viable quick fix solution.

Thanks for the quick reply Matt!

[mflorell]

I have made the change to the admin_modify_lead.php script in both SVN trunk and SVN agc_2.0.4 branch and it will be included in the next release.

[mms1]

Thanks Matt,

If you don't mind, keep us posted on whether or not you will make the change to allow the agents to alter the main phone number through their interface as well.

[mflorell]

I have that added to my list of things to do for the next release(2.0.5). It will not be added to the 2.0.4 branch because it requires a database modification.

[mflorell]

I just added this to SVN trunk. There is now a campaign option and a user override option for allowing altering of the main phone number in vicidial.php.

Try it out and let me know how it works for you.

[mms1]

Thanks Matt, we will implement on Monday and I'll let you know how it goes!

[mms1]

Matt, new changes look good and seem to be working great. Thanks!

[mflorell]

Thanks for the update