CBHOLD not being included in the drop %

[jdonalds]

If I understand correctly, when I look at the db, if an agent selects CALLBK, the system then sets it as CBHOLD if it is not ready to be dialed. BUT, this was still a human answered call (since they told them to call back), so it should count in the drop % calculation.

svn 2.04 (pulled approx 2 weeks ago)

[mflorell]

Is CBHOLD in your system statuses as human-answered=Y?

If not, add it.

[jdonalds]

It wasn't, but I added it, I do not believe it was in the scratch install nor the SQL file.

[mflorell]

It is in th SVN for the 2.0.4 branch as well as trunk, so it will be included with the next releases.