Agent page not login in

[lanlife]

Hello everyone

I have installed vicidial according to the manual and then configure it according to the manager's manual.I first notice that the leads are loaded but they are not getting into the hopper. I have set my hopper level to 5 and then increase it to 50 still the same.I loaded different leads successfully.

On getting to the client page i key in the phone username and password but on getting to the user login campaign refuses to drop down i only saw please select a campaign and on adding username and password it returns me back to the page.

please help
Any help will really be appreciated.
thank you.

[pylinuxian]

if the hopper is not fill automatically then make sure you are not trying your newly installed system outside authorized campain time.
go to admin page >> campains >> detailed view >> Local Call Time

put it to 24hours & test again.

[lanlife]

thanks for the response.

the call time is already set to 24hours

[pylinuxian]

whats the output of "screen -r"
also read root mail & see what the messages say.

[lanlife]

i got this message from screen -r command

"There is no screen to be resumed"

and there is no mail pertaining to that from root mail.

[lanlife]

i saw this on the manager's manual

28. Toward the bottom of the screen you should see a count of leads in the hopper. If there are no leads
in the hopper, something is either wrong with the leads you loaded or there is something wrong with
your hopper loading script and you should contact your system administrator.

How do i go about that.

[pylinuxian]

if you "have no screen to be resumed" then you did an incomplete/wrong install. did you add the jobs in cron ?

one more thing - you will need to run this on your computer to see root mail.

yum install sendmail #if you have redhat
apt-get install sendmail sysutils #if debian

ubuntu is far more better trust me,

one more thing, you really have to get to see the mail.

[lanlife]

if you "have no screen to be resumed" then you did an incomplete/wrong install. did you add the jobs in cron ?

one more thing - you will need to run this on your computer to see root mail.

yum install sendmail #if you have redhat
apt-get install sendmail sysutils #if debian

ubuntu is far more better trust me,

one more thing, you really have to get to see the mail.

Thanks for the help
i think i left out some instructions.
Now i have add the cron etc
My screen -r now gives


There are several suitable screens on:
2640.ASTVDadapt (Detached)
2559.asterisk (Detached)
Type "screen [-d] -r [pid.]tty.host" to resume one of them.

And the root mail now read


/etc/cron.daily/asterisk_cleanup:

/usr/bin/find: /var/lib/asterisk/sounds/tts: No such file or directory

regards

[pylinuxian]

i suggest you give a try to vicidialNOW, they have solved many install dilemas for us. so why re-solve them again on yoru own.

[mcargile]

I would actually advise fixing your current system rather than doing it all over again. From what I can see you have just missed a few key steps in your installation. Among other things the hopper script is not running which means that your hopper will not get filled. Most of the time this is either because the scripts cannot connect to the database or to the Asterisk manager interface or both. Please run the following two commands on the Linux command line and post the results:

Code: Select all

#> /usr/share/astguiclient/FastAGI_log.pl


and

Code: Select all

#> /usr/share/astguiclient/AST_update.pl


If you need this fixed sooner rather than later give us a call.

[lanlife]

The result of this command

/usr/share/astguiclient/FastAGI_log.pl

is

Can't locate Net/Server.pm in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /usr/share/astguiclient/FastAGI_log.pl line 132.
BEGIN failed--compilation aborted at /usr/share/astguiclient/FastAGI_log.pl line 132.

and this command

/usr/share/astguiclient/AST_update.pl

Can't locate Net/Telnet.pm in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /usr/share/astguiclient/AST_update.pl line 217.
BEGIN failed--compilation aborted at /usr/share/astguiclient/AST_update.pl line 217.

thank you for your support.

[pylinuxian]

looks like you didn't install enough Perl modules for the system to run.
go back to perl module installation & re-do it again making sure every one install went successfully ... then run the previous commands & post the output.