Problems with agent times in stats report

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Problems with agent times in stats report

Postby krloskmarillo » Mon Mar 06, 2023 1:38 pm

Hello friends, I have a vicidial server with vicidial version:

VERSION: 2.14-872a
BUILD: 230117-0838

And has incongruent time on some calls, example:

In the report CALLS TO THIS LEAD the LEAD has 1292 length and the RECORDINGS FOR THIS LEAD only has 1 second length.

Another example:

In CALLS TO THIS LEAD the LEAD has 6540 seconds but in RECORDINGS FOR THIS LEAD has 320 seconds length.

Why have this issues?

How I can fix this bug?

I share the image.


https://i.postimg.cc/x1K0ptZs/outbound-calls-for-this-period.jpg
https://i.postimg.cc/63NDGc3Z/Recordings-for-this-Time-period.png

Thank you very much for your help.

Greetings.
krloskmarillo
 
Posts: 5
Joined: Thu Mar 31, 2022 10:04 am

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