Delay Hangup Button

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Delay Hangup Button

Postby realskinner » Wed Feb 01, 2023 10:56 am

Hi Everyone,

I have been reading the forum post related to the Short Duration Calls and I really can't find any solution about disabling the hangup button at a certain time like a delay. My problem is that our agents are hanging up the calls way earlier than 6 seconds and our carrier is penalizing us.

So my question is, is there any ViciDial feature or setting that I can disable the hangup button and add a delay to enable it?


Thank you in advance.
VICIDial by vicifast.com | VERSION: 2.14-858a | BUILD: 220513-0819 | Asterisk 13.38.3-vici | Linode Dedicated 16 GB | No Extra Software After Installation
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Re: Delay Hangup Button

Postby mflorell » Wed Feb 01, 2023 11:22 am

The new "Agent Call Hangup Route" campaign feature could be easily used to do what you describe:
https://fosstodon.org/@vicidial_dev/109790077352759709
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Re: Delay Hangup Button

Postby realskinner » Wed Feb 01, 2023 12:42 pm

mflorell wrote:The new "Agent Call Hangup Route" campaign feature could be easily used to do what you describe:
https://fosstodon.org/@vicidial_dev/109790077352759709


Thanks for the feedback mflorell

Ths is my current ViciDial
VICIDial by vicifast.com | VERSION: 2.14-858a | BUILD: 220513-0819 | Asterisk 13.38.3-vici | Linode Dedicated 16 GB | No Extra Software After Installation

But I can't find that feature.
VICIDial by vicifast.com | VERSION: 2.14-858a | BUILD: 220513-0819 | Asterisk 13.38.3-vici | Linode Dedicated 16 GB | No Extra Software After Installation
realskinner
 
Posts: 13
Joined: Sat Jun 18, 2022 11:29 pm

Re: Delay Hangup Button

Postby mflorell » Wed Feb 01, 2023 3:20 pm

You would need to upgrade your system, it is a feature that was added last month.
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Re: Delay Hangup Button

Postby realskinner » Wed Feb 01, 2023 6:42 pm

mflorell wrote:You would need to upgrade your system, it is a feature that was added last month.


Got it, thanks a lot for the information.
VICIDial by vicifast.com | VERSION: 2.14-858a | BUILD: 220513-0819 | Asterisk 13.38.3-vici | Linode Dedicated 16 GB | No Extra Software After Installation
realskinner
 
Posts: 13
Joined: Sat Jun 18, 2022 11:29 pm


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