Next agent's phone is not ringing with on-hook
Posted: Mon Aug 01, 2022 7:11 amHi,
We have setup on-hook feature for Incoming calls in a campaign.
Everything works fine when we test with a single incoming call and single agent.
The issue is when we have more multiple incoming calls and multiple agent login in this campaign the IP Phone / Softphone ring for the 1st call and rest call remains in the queue unless and until the first call is answered.
We want when there are multiple Incoming calls in this campaign it should get allocate / transferred to the agent IP Phone / Softphone for the available agent. If the number of calls is increased then the number of agent rest of the calls can be in queue.
VERSION: 2.14-770a
BUILD: 200922-0924
DB Schema Version: 1607
Asterisk Version : 13.21.1-vici
SVN : 3300
ISO : ViciBox v.8.1.2 181002
We have setup on-hook feature for Incoming calls in a campaign.
Everything works fine when we test with a single incoming call and single agent.
The issue is when we have more multiple incoming calls and multiple agent login in this campaign the IP Phone / Softphone ring for the 1st call and rest call remains in the queue unless and until the first call is answered.
We want when there are multiple Incoming calls in this campaign it should get allocate / transferred to the agent IP Phone / Softphone for the available agent. If the number of calls is increased then the number of agent rest of the calls can be in queue.
VERSION: 2.14-770a
BUILD: 200922-0924
DB Schema Version: 1607
Asterisk Version : 13.21.1-vici
SVN : 3300
ISO : ViciBox v.8.1.2 181002