Client can't hear me at all

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Client can't hear me at all

Postby Freya12 » Wed Apr 20, 2022 1:31 am

Hello, our outbound team is having a perfect experience with vicidial but it's only me who has a problem. I can hear the client's voice but they cannot hear me at all. I have changed my headset but still the issue there. The problem started when I bought a new laptop. Maybe is there any hardware issue related to sound card. My current laptop has this sound card installed: https://www.getitequip.com/HP-356081-001-AMD-Processors
Please check and let me know if it's a hardware problem or some software thing
Freya12
 
Posts: 2
Joined: Fri Apr 15, 2022 3:15 am

Re: Client can't hear me at all

Postby martinch » Wed Apr 20, 2022 1:36 am

Hey Freya,

Are you using a softphone or a deskphone (hardphone)?

Thanks,
Martin.
Project Lead @ mDial -> https://github.com/TheBlode/mDial
martinch
 
Posts: 273
Joined: Thu Nov 15, 2018 9:14 am
Location: England, UK

Re: Client can't hear me at all

Postby Freya12 » Wed Apr 20, 2022 3:27 am

Hello martin,

I'm using deskphone
Freya12
 
Posts: 2
Joined: Fri Apr 15, 2022 3:15 am

Re: Client can't hear me at all

Postby martinch » Thu Apr 21, 2022 11:50 am

Hey Freya, apologies for the late response.

How is the deskphone connected to your machine?

Thanks,
Martin.
Project Lead @ mDial -> https://github.com/TheBlode/mDial
martinch
 
Posts: 273
Joined: Thu Nov 15, 2018 9:14 am
Location: England, UK


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