ACD Boost

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ACD Boost

Postby Ajay22 » Thu Oct 07, 2021 3:11 am

Does any one know how to boost ACD in Vicidial,

Currently my ACD is 7 Sec, And my carrier want min 12 sec ADC,

So i want to boost my ACD from 7 sec to 12 Sec, Our ACD is getting down due to AMD,

Is their any way in Dialer when calls get connected and get AMD detection it should hang-up calls after 6 to 10 sec.
VERSION: 2.14-813a | BUILD: 210519-1747 | Asterisk Version: 13.38.2-vici | SVN Version: 3450 | Cloud Server: Rackspace | Configuration: 8 Core 8 GB RAM 320 GB SSD | Installation Method: Vicibox 9.3 ISO
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Re: ACD Boost

Postby GenXOutsourcing » Thu Oct 07, 2021 8:08 am

Ajay22 wrote:Does any one know how to boost ACD in Vicidial,

Currently my ACD is 7 Sec, And my carrier want min 12 sec ADC,

So i want to boost my ACD from 7 sec to 12 Sec, Our ACD is getting down due to AMD,

Is their any way in Dialer when calls get connected and get AMD detection it should hang-up calls after 6 to 10 sec.


Find a better carrier that allows dialer traffic
Built too many to count, Centos7 Scratch install, Opensuse Scratch install, Centos8 Scratch install, etc.
Dual 8 core/32gb RAM/500gb SSDs
SVN Version:3440
VERSION: 2.14-812a
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Re: ACD Boost

Postby Ajay22 » Thu Oct 07, 2021 8:29 am

GenXOutsourcing wrote:
Ajay22 wrote:Does any one know how to boost ACD in Vicidial,

Currently my ACD is 7 Sec, And my carrier want min 12 sec ADC,

So i want to boost my ACD from 7 sec to 12 Sec, Our ACD is getting down due to AMD,

Is their any way in Dialer when calls get connected and get AMD detection it should hang-up calls after 6 to 10 sec.


Find a better carrier that allows dialer traffic

My carrier accept the dialer traffic, But they need 12 To 15 Sec ACD.
VERSION: 2.14-813a | BUILD: 210519-1747 | Asterisk Version: 13.38.2-vici | SVN Version: 3450 | Cloud Server: Rackspace | Configuration: 8 Core 8 GB RAM 320 GB SSD | Installation Method: Vicibox 9.3 ISO
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Posts: 9
Joined: Mon Jan 13, 2020 3:10 am

Re: ACD Boost

Postby carpenox » Thu Oct 07, 2021 8:33 am

get better data then?
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
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Re: ACD Boost

Postby GenXOutsourcing » Fri Oct 08, 2021 10:11 am

Ajay22 wrote:
GenXOutsourcing wrote:
Ajay22 wrote:Does any one know how to boost ACD in Vicidial,

Currently my ACD is 7 Sec, And my carrier want min 12 sec ADC,

So i want to boost my ACD from 7 sec to 12 Sec, Our ACD is getting down due to AMD,

Is their any way in Dialer when calls get connected and get AMD detection it should hang-up calls after 6 to 10 sec.


Find a better carrier that allows dialer traffic

My carrier accept the dialer traffic, But they need 12 To 15 Sec ACD.


Ok, find a better carrier............

they are probably billing you 6/6

so they want to be able to bill you the double on calls that dont connect. So instead of you paying for a 6sec call, you will be paying for a 12sec call. The make twice the money on you.

Maybe they give you a cheap rate, but they are making the money on the extra seconds, basically double billing you. Will cost you a lot more to use them
Built too many to count, Centos7 Scratch install, Opensuse Scratch install, Centos8 Scratch install, etc.
Dual 8 core/32gb RAM/500gb SSDs
SVN Version:3440
VERSION: 2.14-812a
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Re: ACD Boost

Postby callcentertech » Mon Dec 13, 2021 3:48 pm

I did that a few months ago by altering the used routing extension. Lemme see if I can find that somewhere in my note snad I will share here..

Ajay22 wrote:Does any one know how to boost ACD in Vicidial,

Currently my ACD is 7 Sec, And my carrier want min 12 sec ADC,

So i want to boost my ACD from 7 sec to 12 Sec, Our ACD is getting down due to AMD,

Is their any way in Dialer when calls get connected and get AMD detection it should hang-up calls after 6 to 10 sec.
Email: kaushal@callcentertech.net, Phone/WhatsApp: +1 (636)-556-0022
Web: https://www.callcentertech.net, Skype: live:52956f35f3283f55
Fully Automated VICIdial Installer https://www.callcentertech.net/vicifast/
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