vicidial.org

Hello, I am trying to figure what setting is overriding Agent Pause After Next Call Link: DISABLED. I have that option set to DISABLED but there is no change on the dispo screen. The checkbox for Pause Agent Dialing is still there.

Other possible related settings i have set:

Agent Pause Codes Active: FORCE
Agent Pause After Each Call: NO
Agent Pause Max Seconds: 0
Disable Dispo Screen: DISPO_ENABLED
Dispo Call Max Seconds: 0

I would appreciate any input, Thank you in advance!


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VERSION: 2.14-694a
BUILD: 181005-1738

Cluster 1 core + 2 dialers
SuperMicro board and chassis

Core DB+HTTP Server:
openSUSE Leap 42.3
Intel Xeon CPU E5-2620 v4 @ 2.10GHz - 8 core 16 thread
16GB RAM
SSD RAID

Dialer1:
openSUSE Leap 42.3
Asterisk 13.21.1-vici
Intel Xeon CPU E3-1220 v3 @ 3.10GHz - 4 core 4 thread
8GB RAM
HDD RAID

Dialer2:
openSUSE Leap 42.3
Asterisk 13.21.1-vici
Intel Xeon CPU E3-1220 v3 @ 3.10GHz - 4 core 4 thread
8GB RAM
HDD RAID

Agent Pause After Each Call: N
Agent Pause After Next Call Link: DISABLED

But the agent is paused after each call. I am testing with manual dial and I am paused every time i disposition a call. I commented out the PAUSE AGENT DIALING section in vicidial.php so remove the checkbox option but it doesn't matter because i am always paused after dispo.

What configuration is overriding my ability to be READY after dispositioning a call?

what is the Dial Method that you are using? Ratio?

INBOUND_MAN

I changed the input type from checkbox to hidden in vicidial.php and now I have the desired result.

<input type="hidden" name="DispoSelectStop" id="DispoSelectStop" size="1" value="0" /> <?php echo _QXZ("PAUSE AGENT DIALING"); ?> <br />

We are having agents dodge inbound calls so I just needed to remove the option to pause after dispo but the settings in the campaign had no effect

ryanhs wrote:INBOUND_MAN

I changed the input type from checkbox to hidden in vicidial.php and now I have the desired result.

<input type="hidden" name="DispoSelectStop" id="DispoSelectStop" size="1" value="0" /> <?php echo _QXZ("PAUSE AGENT DIALING"); ?> <br />

We are having agents dodge inbound calls so I just needed to remove the option to pause after dispo but the settings in the campaign had no effect

So fire the agents for not doing their job, simple