Vicidial predictive recording way to long than original

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Vicidial predictive recording way to long than original

Postby rheymzkilove » Wed Mar 17, 2021 6:11 pm

Hi ,

this is my first time encountering this issue since I meet vicidial,
It's weird dialing on predictive our recording is way too long than the original. Ex. the calls only 3 mins then the reports and recording in USER STATS show 6 minutes.
1 minute calls show about 3 minutes on reports and sometimes 4 seconds calls give 7 minutes on reports
but when dialing using manual dial is fine. the 2 mins of call the recording also is 2 minutes.


any idea?

VERSION: 2.14-763a
BUILD: 200719-1645
© 2020 ViciDial Group
VICIBOX Cluster - ViciBox v.8.1.2

Thanks
REY
rheymzkilove
 
Posts: 39
Joined: Fri Oct 19, 2012 2:57 pm

Re: Vicidial predictive recording way to long than original

Postby williamconley » Sat Jun 25, 2022 3:07 pm

Have you listened to the recordings? Note that the called party may not terminate the call, and then the call will continue until they do hang up unless you have set the controls in the campaign/call menu/ingroup/etc to terminate the call after a specific amount of time.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to Support

Who is online

Users browsing this forum: No registered users and 82 guests