Call Drop While Reach Agent and Got Robot Voice from Custome

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Call Drop While Reach Agent and Got Robot Voice from Custome

Postby ramizuabhalim » Mon Mar 01, 2021 10:36 am

Hi Support,

I have issue with Vicidial Cluster i set up.

1 have 2 WB / 2DB / 6 DIALERS

1. The line was dropped when reach to agent, agents try to greet but call drop.
2. The call when reach to agent, agent hear the customer voice seems like robot voice and not clear.
This happening in separate dialers but using the same environment means same web server.

May I know, what should i do to fix this issue?

ViciBox 9
SVN : 3302

Thanks in advance
ramizuabhalim
 
Posts: 97
Joined: Sat Dec 07, 2019 11:14 am

Re: Call Drop While Reach Agent and Got Robot Voice from Cus

Postby carpenox » Wed Mar 03, 2021 10:44 am

Are you located in the middle east? Pakistan.... ?
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Call Drop While Reach Agent and Got Robot Voice from Cus

Postby ramizuabhalim » Wed Mar 03, 2021 11:39 am

Hi Carpenox,

My location in the Asia region.
ramizuabhalim
 
Posts: 97
Joined: Sat Dec 07, 2019 11:14 am

Re: Call Drop While Reach Agent and Got Robot Voice from Cus

Postby carpenox » Wed Mar 03, 2021 12:29 pm

The reason I asked was the issue sounds similar to issues that region is having with the PTA(pakistan telecommunications administration or some shit)

How many agents are accessing the web server and are you using webrtc as well?
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Call Drop While Reach Agent and Got Robot Voice from Cus

Postby ramizuabhalim » Thu Mar 18, 2021 9:01 pm

Hi Carpenox,

The issue has been resolved after i move to the new dialer. I suspect my old dialer got issue.

I plan also to use the webrtc in future, but may i know what is the frequently issue or common issue if we implement the webrtc?
ramizuabhalim
 
Posts: 97
Joined: Sat Dec 07, 2019 11:14 am

Re: Call Drop While Reach Agent and Got Robot Voice from Cus

Postby carpenox » Fri Mar 19, 2021 3:20 am

the minimum requirements for an agent to be able to talk is 2mbps internet and if you run into any problems, hit me up on skype, ive installed it for about 50 people on here and helped another 100 or so
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Call Drop While Reach Agent and Got Robot Voice from Cus

Postby ramizuabhalim » Wed Mar 31, 2021 10:14 pm

Hi Carpenox,

Noted with this. Thanks a lot for the information.
ramizuabhalim
 
Posts: 97
Joined: Sat Dec 07, 2019 11:14 am


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