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CallMenu time tracker in CDR
Posted:
Wed Dec 23, 2020 11:26 amby jackclark
Hi,
I'm looking for an option to get callmenu wait time in cdr.
ViciBox v.8.0.1 from .iso | Vicidial 2.14b0.5 SVN Version: 3337 | Asterisk 11.25.1-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel(R) Atom(TM) CPU C2750 @ 2.40GHz
Re: CallMenu time tracker in CDR
Posted:
Mon Dec 28, 2020 9:47 amby carpenox
can u be more specific with what your trying to do
Re: CallMenu time tracker in CDR
Posted:
Wed Dec 30, 2020 7:55 amby jackclark
I'm taking incoming calls from Call Menu --> In-group--> Agent but in export call report it is only showing length_in_sec= Ingroup + Agent and I want length_in_sec= Call menu + Ingroup + Agent.
Re: CallMenu time tracker in CDR
Posted:
Wed Dec 30, 2020 9:43 amby carpenox
I am not sure because I've never tried to find out that info, but perhaps the inbound IVR report may show you?
Re: CallMenu time tracker in CDR
Posted:
Thu Dec 31, 2020 7:18 amby jackclark
No Inbound IVR report doesn't fulfill my requirement. I want call length including call menu duration for each lead.
Re: CallMenu time tracker in CDR
Posted:
Thu Dec 31, 2020 10:42 amby carpenox
i am not sure honestly, im sure someone else can chime in and help you with this
Re: CallMenu time tracker in CDR
Posted:
Wed Jan 06, 2021 11:04 amby williamconley
You might be able to acquire this by activating the click-tracking/logging feature of the call menu. that would get you each button press and may provide a time for each button being pressed. But I've not verified this in any way. Happy Hunting! Thanks for posting your system specs.