Hi,
I'm looking for an option to get callmenu wait time in cdr.
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CallMenu time tracker in CDR
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CallMenu time tracker in CDR
by jackclark » Wed Dec 23, 2020 11:26 am
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Re: CallMenu time tracker in CDR
by carpenox » Mon Dec 28, 2020 9:47 am
can u be more specific with what your trying to do
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Re: CallMenu time tracker in CDR
by jackclark » Wed Dec 30, 2020 7:55 am
I'm taking incoming calls from Call Menu --> In-group--> Agent but in export call report it is only showing length_in_sec= Ingroup + Agent and I want length_in_sec= Call menu + Ingroup + Agent.
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Re: CallMenu time tracker in CDR
by carpenox » Wed Dec 30, 2020 9:43 am
I am not sure because I've never tried to find out that info, but perhaps the inbound IVR report may show you?
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Re: CallMenu time tracker in CDR
by jackclark » Thu Dec 31, 2020 7:18 am
No Inbound IVR report doesn't fulfill my requirement. I want call length including call menu duration for each lead.
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Re: CallMenu time tracker in CDR
by carpenox » Thu Dec 31, 2020 10:42 am
i am not sure honestly, im sure someone else can chime in and help you with this
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Re: CallMenu time tracker in CDR
by williamconley » Wed Jan 06, 2021 11:04 am
You might be able to acquire this by activating the click-tracking/logging feature of the call menu. that would get you each button press and may provide a time for each button being pressed. But I've not verified this in any way. Happy Hunting! Thanks for posting your system specs.
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